OPTIS Product Options, Variant
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Reviews (2,370)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to use, intuitive, and quick to set up, even for non‑technical merchants. It’s praised for flexible product options beyond Shopify variants, including conditional logic, add‑ons, file uploads, and dynamic price changes. Many value reusable option sets across products and smooth theme/checkout integration. Support is consistently described as exceptional, quickly resolving theme conflicts, styling, and custom requests.
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I really wanted this to work smoothly, but my experience has been quite frustrating.
I built a custom solution myself because managing preorders through the app was very time-consuming. For every product variant, I had to manually set things up just to show “preorder” when stock hits zero. If you have a large catalog, this becomes extremely difficult to manage.
A simple automation — like automatically switching to “preorder” when variant quantity is 0 — would solve everything, but unfortunately, that functionality is still missing. I even upgraded to the platinum plan expecting better support or features, but nothing really changed.
Another issue is with the “Buy with Shop” button. Instead of directing users to a sign-in page first, it sends them straight to checkout, which disrupts the normal customer flow and creates confusion.
In the end, I had to fix everything on my own. I appreciate the idea behind the app, but it still lacks some basic, essential automation features that would make it truly useful for store owners handling multiple products.
Hi Annam Ahmad,
First, regarding the preorder functionality: we completely understand your expectation for automatic switching when inventory reaches zero. However, this type of workflow falls under a more specialized preorder system. As mentioned in our previous conversations, our app focuses on product options and customization, and while we can help adjust the display (e.g., showing preorder on Add to cart button), full preorder automation typically requires a dedicated preorder app. We did our best to support and provide possible workarounds, but we understand it didn’t fully meet your needs.
Regarding the “Buy with Shop” button, we didn’t receive any report about this issue during your usage. In most cases, our app follows Shopify’s default checkout flow and does not override or alter the behavior of accelerated checkout buttons like “Buy with Shop.” Had we known earlier, we would have been more than happy to investigate and assist further.
We’re sorry that the app couldn’t fully deliver the experience you were expecting. That said, we’re glad we were able to provide a solution and compensation during the process.
Your feedback is valuable to us, and we’ll continue improving the app to better support merchants with more advanced needs in the future.
Best regards,
OPTIS team
返信早くて、対応も早い、素晴らしいアプリです！
Great app for helping us with our product personalisation options and creating a new way to display add ons, with a super responsive and helpful team who are always on hand to help no matter what time or day
Thank you so much for your amazing review! 😊
We’re delighted to hear that the app is helping you with product personalization and creating a better way to display add-ons - that’s exactly what we aim for!
It also means a lot to know our support team has been responsive and helpful whenever you need us. We’re always here for you, no matter the time 💙
Very good service. Super helpful staff (Thx Ruki~~). I love the app so much that helps me a lot. Thx a lot~~
Super Service und tolle kostenlose Funtionen!
One of the very few apps we pay for right now. Given our products it's not practical to make tons of variants so this is pretty vital to how we handle upgrades and modifications. And Cassie from their team helped us out today getting a nonsensical bug with the email formatting fixed.
Thank you so much for your kind words and for choosing to use our app! 😊
We’re really glad to hear that OPTIS has been a valuable solution for handling your product upgrades and modifications that’s exactly what we aim to support.
Cassie will be so happy to hear your feedback! We’ll be sure to pass along your appreciation to her - she’ll really appreciate it.
If you ever run into anything else or need further assistance, don’t hesitate to reach out. We’re always here to help 💙
I only marked 4 stars, because no one is perfect. That being said, they are as close to it as I have found so far. Had another customization app that was just not working, tried Optis, and everything worked as described and much more intuitive than the last, and where I found issues (usually because I did something wrong) their customer service helped me immediately. Even going so far as to correct the visual aesthetic the way I wanted.
So far they are the best I have found and would recommend to anyone looking for option customization for their Shopify Pages.
Thanks Optis
Thank you so much for your thoughtful and honest review! 😊
We really appreciate your kind words. It means a lot to hear that OPTIS has been a better fit for your needs and that you found it more intuitive compared to your previous app.
We’re especially glad our support team could assist you quickly and help adjust the visuals to match your expectations. That’s exactly the kind of experience we aim to deliver.
Your recommendation truly means a lot to us. If there’s ever anything we can improve or support you with further, please don’t hesitate to reach out - we’re always here to help 💙
Excellent, friendly customer service and an easy to set up app! Highly recommend to anyone in need of a simple way to customise your variants :)
Thank you so much for the kind words! 😊 We’re really glad you found the app easy to set up and our support helpful. We truly appreciate the recommendation! 🙏
Easy to navigate and add in options. Support is very quick and helpful.
Thank you so much for your wonderful review! 😊 We're glad to hear that you find the app easy to use and that our support team has been quick and helpful.
Your feedback means a lot to us and motivates us to keep improving. If you ever have any questions or need assistance, we're always here to help. Thanks again for your support! 💙
Just joined but so far I love it! Customer Support has been very helpful.
Thank you so much! 😊 We’re really happy to hear you’re loving the app so far and that our support team has been helpful. We truly appreciate your feedback and support! 🙏
