Reviews (191)

Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is excellent for complex product customization beyond Shopify variants, including measurements, engravings, bundles, and add‑ons with up‑charges. Conditional logic and real-time visual previews are frequently praised for building sophisticated product builders and boosting sales. Merchants find the interface intuitive, setup efficient, and pricing fair. Long‑term merchants highlight strong reliability, clear documentation, and fast, hands-on support with theme tweaks and advanced logic.

November 30, 2022

I loved their support. They even went above and beyond when I couldn't figure it out and did it for me. Just be nice and descriptive about what you're trying to do they want to help you make it work.

Insane Haunt Productions LLC
United States
3 months using the app
March 22, 2016

This app is perfect for what I needed. It's easy to understand. I can make different options for different products. I use a variant through shopify for the base and then use this app for the add-ons. It's perfect!

Karmak
United States
5 days using the app
July 19, 2021

This app has been so great! The options that I'm able to offer to my customers are endless and the customer service team is excellent any and every time a question arises. Easy to set up and even easier to maintain.

Patterned Goods
United States
5 months using the app
Edited January 10, 2021

Terrible service, when i ask to fix the problem from the app
Changes the price on the product page when an option with an upcharge is selected, changes the item price in the cart to include all upchrage products, and install image customizer.
their only answer was to pay 187.5$ to fix it
bad service. non-functioning app. DO NOT BUY THIS APP.

Germotte Photo & Framing Studio
Canada
8 days using the app
W3trends replied January 10, 2021

Sorry to hear that you were not happy with our service. We had offered to look at the issues you were experiencing but you never accepted the collaborator access request so there was very little we can do.

As for the additional charges, those were for the data entry and custom configurations you were asking for us to do that are outside of the standard functionality of the app.

If you are still interested in us taking a look at your installation just let us know and we will get it set up for you.

Edited November 17, 2020

Customer support goes above and beyond to get you the results you want. We wanted an app that provides great ROI with support to back it up. This app does both. Simple to set-up, does everything we wanted it to do, and we couldn't be happier. Thank you so much to Justin and the team. If you are looking for an app to help you customize products, this is one you should definitely check out!

Lee Laa Lou Inc.
Canada
2 days using the app
May 22, 2019

The app is great, the interface is simple and the capabilities match the product description. More than that though, the team at W3 Trends was outstanding, quick to respond, went above and beyond and really came through in the end. It is a huge relief to know that moving forward a key part of my business will be in good hands with the W3 Trends team, and their awesome software. Thank you!!

TX Bar Boutique
United States
6 days using the app
October 22, 2022

Diese App ist preisgünstig und unfassbar leistungsstark! Sehr viele Möglichkeiten, die conditional logic zu organisieren, Preise hinzuzufügen etc., das Ganze zu einem unschlagbaren Abo-Preis der App. Ich wollte, dass die App schneller lädt bei aufrufen der Produktseite, habe dem Support geschrieben, sie haben mir sofort geholfen und das für mich programmiert. So einen Service habe ich selten erlebt. Die Benutzeroberfläche ist einfach und verständlich. Man kann leicht Überschriften wählen und das Design passt sich optimal an das Shop-Theme an.
Danke

Bassaffine
Germany
3 days using the app
May 17, 2024

Custom Product Options does what Shopify doesn't.
Problems:
1) It loads unacceptably slowly. I had to do research to find the code to speed it up. This should have been included in the theme.
2) It doesn't have a text entry block. I created a passable workaround using Color Picker without the colors, but it leaves an extra line.

Sauna Swan
United States
5 days using the app
January 4, 2016

Great app just started to use it It has a lot of value for us

Love And Pride
United States
About 1 hour using the app
March 15, 2017

Awesome Customer Service! Any issue I have had has been resolved quickly!

City Chapters
United States
16 days using the app