Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

November 6, 2024

Worst app I've used so far, which is very unfortunate for an app that costs $39.99 per month.

NOTHING just works, every single minor change I wanted I had to contact support. Then it would get escalated and take up to 48hrs to make the small changes.

Also not a lot of options for customization available. You cant change a lot of sizes colors or anything really.

Conditions can't be easily added to other sets, super time consuming.

StarSpot
Netherlands
4 days using the app
November 1, 2024

Great Support, patience and kind, we worked a couple of hours to fix the bug on my page.
Stop working after 5 years.

Eat Nourish
United States
Almost 6 years using the app
October 11, 2024

We had some bad code and other issues and have a complicated set of products and options to deal with. I was able to spend so much time with the support team it really helped.

Muaza was listed as the last rep and was able to assist in locating some bad code that was not part of thier app but appeared to be.

The learning curve is there but once you get it the app is very robust.

Graphic Image Flooring
United States
Almost 4 years using the app
October 9, 2024

Fantastic app, particularly the support received.
Eldin was tremendous in nhelping us get set up.
Sanjay has been tremendous in handling our subsequent queries.

Well done. This app is finally going to allow us to escape the Shopify 100 variant rule.

Capital Badges
United Kingdom
3 months using the app
September 28, 2024

I cannot sell my products without this app as I need it for the customers to put in their customisaiton details. It has been fantastic.

Santas little painters
Australia
Over 3 years using the app
September 8, 2024

Any time you try and make any change, be prepared for it to mess with another random part of the options you've set up. I try and do anything simple and something goes wrong, and then customer service are sure to explain to you the stuff you've already tried and not address the problems. Ever.

Sleeping Booty
Australia
21 days using the app
September 2, 2024

The features are suited well to those that require multiple variant options with conditional settings on their store. Their support is also superb, with a video walkthrough meeting provided to ensure you can utilise the app to its full effect.

Global Tickets Direct
United Kingdom
About 3 hours using the app
August 12, 2024

We have used SC Product Options for a few years now. It has allowed our business to grow by offering made to order customizable products to our customers. We highly recommend!

Elaine B Jewelry
United States
About 4 years using the app
July 9, 2024

Product Options works great when you need to ask customers for extra fields information when selling items. We've been using it production for several years now. Product support is both responsive and helpful to assist with product updates. Highly Recommended.

Menlo School Campus Store
United States
Almost 9 years using the app
June 13, 2024

Just install this app because our store have product over +100 variants.
The code installation process is very complicated and the support team help us to do so. However, I've been waiting for 3 days and it's still not installed, been chatting with support, and emailing different people and they kept me waiting for long time. At this point, I'll need to look for a different app because they cannot install the app on my theme.

Chalet Et Ceci
United States
2 days using the app