Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

August 8, 2018

What a great app. Makes listing our performance parts much easier. So many different options and additional pricing options we offer. Guri was a great help with a few questions we had.

Midway Mustang
United States
7 months using the app
Edited May 19, 2020

Great App! Love that they offer everything we needed! Very Happy with Bold! The team support is great too! Quick help over chat and fast turnaround on email, especially Rony. Very happy

RX-able.com
United States
About 1 year using the app
Edited April 7, 2024

There was an issue with “add to cart” and this was very critical to get fixed asap. Mrunal & Nitesh, help em to resolve this issues right away so my website could be fully functioning.

Toxic Angelz®
United States
Over 7 years using the app
July 15, 2020

Amazing app and amazing customer service from Nir! I spoke to Nir or live chat and he was so so so helpful and helped me out so much! I wish I could have given him a tip! 10/10 service.

Pet Creations
United Kingdom
30 days using the app
Edited February 11, 2026

The app is sometimes not the most intuitive to use but the customer service chat is quick, helpful, and friendly. They take their time to make sure the find the solution to every issue.

Levenger Company
United States
Almost 4 years using the app
Shop Circle replied May 12, 2026

Thank you for your feedback! We're glad to hear that you appreciate our quick and friendly customer service. Your insights regarding the app's intuitiveness are important to us, and we’re continuously working to enhance user experience. If you have any specific suggestions or further issues, please don’t hesitate to connect with our support team. We truly value your feedback as we strive to improve.

Best,
The Shop Circle Team

June 30, 2015

We love this app, we think customer experience is super important and want to make sure ours is top notch - we've tried them all and there is no other app that does it as well as this one

Superlovemerino
United Kingdom
13 days using the app
December 31, 2019

We've been using Options for years. Although it's not the easiest to set up, the functionality is close to limitless. The support team is usually very efficient and good at what they do.

Cap and Gown Direct
United States
Almost 3 years using the app
Shop Circle replied January 2, 2020

Hello there! We're glad to hear that you've been enjoying our app for so long. We appreciate the feedback about the setup of Options; we're always looking for ways to improve our apps. However, we're glad to hear that you've been able to successfully set your options up in order to offer a vast amount of customizations to your customers, and use our customer support when needed!

June 20, 2020

Amazing app, amazing very fast and efficient support! I would absolutely recommend these guys! Thank you for all your help!

Rony helped me out when I was stuck - Turns out, I'm an idiot

Hounds of Eden
United Kingdom
22 days using the app
November 2, 2020

This app is very useful and solved our problem. We changed the theme and asked them to help reinstall the plug-in. It quickly ran into it for us, and it worked perfectly on the new theme.

krkc&co
Hong Kong SAR
About 1 year using the app
Edited March 7, 2023

They have a great team at Shop Circle. They're willing to accommodate and do the right thing. They helped us resolve our issues big time. Will be using their suite of apps in the future.

OrnamentallyYou
United States
Over 2 years using the app