Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

October 29, 2021

I have had this app since 2014, it is perfect! I recently updated my theme and the Bold Team assisted with installing the new liquid. Alina & the bold team responded right away and were able to assist me every step of the way. This app is perfect for my store, thank you!

Nardo's Natural Private Label
United States
About 6 years using the app
Shop Circle replied November 3, 2021

Thank you for the review. So glad that Alina and team were there to assist you. Thank you for your continued support!

Edited June 29, 2020

Had an issue and I got through to an assistant. Looked like problem solved and then it was. Through a combination of staff, Kaiser was able to do a simple fix by removing the change and putting it back in. Simple but it worked. Now back to happy customers.
Thanks much Kaiser

Past Into New
Canada
Almost 3 years using the app
March 10, 2017

I cannot even begin to describe the level of support bold has provided in figuring out glitches and other site related problems. The people over at bold know what they are doing and have bent over backwards to make a solution for me. Thanks everyone! I cannot thank you enough.

Rockstar Leatherworks
United States
3 months using the app
Edited November 22, 2019

BOLD is a great company. We sell high end furniture and needed a way to present custom options to our customers. After a lot of research we decided on BOLD Options and they’ve been great to work with. The software is easy to use and their support is great... highly recommend!

Club Furniture 2017
United States
Almost 2 years using the app
February 28, 2019

I had an issue installing this app with my current theme, and contacted Bold - communication was fast and clear - and they had my issue resolved in 24 hours. I tried a few other option apps before settling on Bold - and none even came close to usability and features. THANK YOU!

Sexy Beast Dog Collars1
United States
About 13 hours using the app
Edited March 3, 2017

Love this App! Their customer support is first rate. They are quick to help and do an excellent job. I'd recommend this app simply thanks to the excellent customer support, but also because its a great addition to any store. It makes adding options to your products much simpler.

Shop Pony Club
United States
About 3 years using the app
November 23, 2017

This App is great for offering package options to products on your eshop. I had some trouble installing because I use a custom shop theme, but Warren and the rest of the Support team at BOLD got this app up and running in no time. And within a week of Black Friday no less! A+++

Surreal Makeup
United States
10 days using the app
November 22, 2021

I use this app to options for my customers to input their dog's measurements when they want us to make a harness by Custom Sizing. Since I'm not a techy I needed hand holding to make the app work with my new theme. Alina was wonderful and patient. With her skill it's working great!

SpoiledDogDesigns.com
United States
Almost 8 years using the app
Shop Circle replied November 22, 2021

Thank you for your review. We are so happy that Alina was there to help! Thank you for choosing Bold.

January 25, 2014

We LOVE this app, I needed to add functionality to my site and initially got quotes from developers to create something bespoke which were coming in at hundreds of pounds. Then I found this app and bingo, all the functionality I needed and more for £6 per month, I couldn't be happier!

Made For You
United Kingdom
14 days using the app
September 19, 2015

This has truly helped our customers pick their own custom combinations of products and is straight forward and easy to use, love how it works for us too! Happy customers equal increased sales, thanks Bold you guys and gals are helping us in our mission to Glitter the World. Team Lit

Lit Cosmetics
Canada
10 months using the app