Reviews (1,254)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

December 6, 2018

Nir has been really helpful in customizing things and helping us out with creating new options . really good app to use only thing they need to work out sync internal to be reduce to 24 hrs rather then 7 days so people who are creating new SKU everyday don't have to manually sync them.

Renewd
Australia
10 months using the app
May 11, 2023

Today, I received assistance from a helpful individual named ALINA. She was very accommodating and took the time to understand my needs. In addition, even though I am not proficient with computers, she successfully assisted me in correcting issues with my shop, which was no small feat.

Beessential
United States
Over 3 years using the app
Edited November 1, 2017

This app has all the features needed if you sell personalized or custom items! Had some issues getting it running smoothly on my particular theme, but Paul reached out and made sure everything was taken care of in a very timely manner. Great customer service and great app --- THANK YOU!

Cottonwood Gift Co
United States
3 months using the app
May 10, 2018

If I could rate the support 10 Stars, I surely would!! I’m blown away by the unprecedented and dedicated support that went out of the way to literally recode my complex theme to make everything work correctly. That’s how business is done, keep up the great work, I’m a customer forever!!!

Michigan Metal Artwork
United States
13 days using the app
February 15, 2021

Awesome support by Ryan. First off my client was on a old premium version of Bold Options and they were able to help upgrade us to Bold Options v2 premium. The day of launching the new theme, Ryan and his team were able to help get all the files updated with the Bold v2 code right away.

Baked by Yael
United States
Over 4 years using the app
Shop Circle replied February 16, 2021

Thank you for your review. We are thrilled that Ryan was able to help your right away. Our team is always to help you when you need us!

January 15, 2020

I use this app on several of my shopify accounts and love them. I recently had to contact support for the first time and the fix was surprisingly easy, I just missed the button but Sukh helped me out and it was a smooth easy fix. Just needed to update it for my new theme. Love these peeps!

Runerefinery
United States
6 months using the app
May 18, 2018

Super powerful app. Can't imagine doing what we do without it.

Awesome team as well. I think our theme was a more difficult then normal install and we also wanted to do some odd things, and the Bold Team was there to help every step of the way.

They really went above and beyond!

Northwest Diesel
United States
22 days using the app
December 10, 2021

Daniel is a legend beyond legends. We have been using Bold apps for a long long time now and recently did a major overhaul of our site. Daniel has been there every step of the way pre & post-launch to ensure that the PO integration works seamlessly for the end-user. Cannot reccommend enough.

Athlone Jokeshop and Costume Hire
Ireland
Over 4 years using the app
Shop Circle replied December 20, 2021

We totally agree - Daniel is an absolute rockstar! We've made sure to forward your kind words over to him.

Thank you for the review and happy holiday season! :)

August 22, 2016

" MC " was fantastic! She showed me the link of where to add the option i was looking for. Since I'm a bit of a newb, she logged into our site for us, and fixed it all up. Thank you so much! We own about 15 other e-commerce stores, and will definitely keep using and recommending BOLD apps!

Classicshaving
United States
7 days using the app
June 21, 2019

Thank you, Rony, Shubneet, Sam!! We updated our website and nothing transferred over and the people at Bold just swooped in and did everything for us! It makes our store flow so much better with the product options and the customer service is super attentive and efficient. 5/5 would recommend!

Cydwoq
United States
Almost 3 years using the app
Shop Circle replied June 25, 2019

Hi there, thanks so much for taking the time to leave us a review! We're so happy our support specialists were able to get everything transferred over properly for you; that can certainly be a stressful situation!

Please don't hesitate to reach out if you need any further assistance; we're glad to help.