Reviews (1,255)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

August 24, 2020

I really like this app. It is an elegant solution to options using conditional logic. I did have a hard time finding part of the code - due to my template, so I contacted support. I was helped by Nir, who was friendly and proficient. He helped me solve a problem I struggled with for hours - in minutes. I would highly recommend Bold Product Options to handle your option needs.

The Wood Bat Factory
United States
4 days using the app
January 30, 2015

First off, just wanted to say that the customer service and response time in emails back is just 100% excellent with Bold Apps. It's funny how they are Bold apps and we are Bold Shirts! If you can see on our site www.BoldShirts.com we use this app on all our products and it works so good! - another app they have which works really good is the Social Autopilot - plus its free!

boldshirts
United States
24 days using the app
February 22, 2016

Great application to use for creating input text and drop down menus. We are able to breakdown the inputs required from the customer line by line to get the info we require. We have seen an increase in sales due to the new functionality of the website.

support team is really helpful and are able to find solutions to a few teething problems I had. Back support is so important.

Engravingstrore
Australia
21 days using the app
October 3, 2018

I used this app. to facilitate the purchase process as I have a super complicated products. The app. was able to resolve about 80% of my challenges with ease as I'm really dummy when it comes to configuration or learning a new software. The Support was outstanding and professional. If only they have the 20% that I'm missing to have a perfect website. But perfect doesn't exist no?

Nutrichef
Thailand
3 months using the app
October 4, 2017

Product Options by Bold is honestly great! I was using another product option app and the service was slow and the load time for the product was also very slow. Bold makes it simple to add custom styles and you can chat with a real person in real time, so the changes you need are instant. Honestly I am so relieved I found a good product option app that fits my complicated product!

My Smart Blinds
United States
5 days using the app
July 30, 2019

such a genius team... lovvvvvvvvve them guys all . although i have not finished my installation yet , but!!!!!! i have felt grand love from each officer like Taylor, Jade,Paul, and Ankur ,and Laurel. those guys all are very awesome !!!! recommend to all of you !!!! bold must be a great company !!! only a good company ...then will have good customers relationship management !!!!!

Best Love Sex Doll - New Eve Official Store
Hong Kong SAR
5 days using the app
Shop Circle replied August 2, 2019

Hi there! Thank you so much for the review. We're always happy to get shout outs like this and everyone on our team was excited to see their names emblazoned on the app store :)

We look forward to hearing from you in the future!

June 8, 2015

This app is exactly what we needed.
The team at Bold were so helpful - I did needed to contact the support team for some advice, the response came quickly and solved my issue
We are not web developers so we needed something very simple and thats what we got!
All my products on my website need to be personalised and this app does the job. I would be happy to recommend this app.

Nametape Express
United Kingdom
About 6 hours using the app
January 10, 2019

Excellent App - Easily Stylable to match your stores in-build variant selectors. Unlimited customisation and all pulls through nicely at checkout with no problems. No other choice for those that need to apply a complex set of options to their products. Shoutout to Julian and Mona from BOLD who rapidly assisted with implementation and bug-checking/fixing with a very quick turnaround.

Glebe Healthcare
United Kingdom
5 months using the app
February 24, 2023

I needed some help re-formatting how our bold options were showing up on our product pages and Jeff was extremely helpful! I first spoke to Deelan last week who led me in the right direction, then I hopped back on chat with Jeff a few days later and he was able to help with our exact request right away. Very efficient, responsive, and wonderful communication. We really appreciate it!

Forever Wedding Favors
United States
Over 4 years using the app
December 17, 2013

Customer service is incredible and the app paid for itself in one day alone. We were having a problem with so many options on some of our kits and this really helped out. The staff is great and straight forward on what they will and won't do. They also are pretty good at returning emails even on the busy holiday season. A+ all the way and looking forward to getting more products they make.

Angelus Direct
United States
5 days using the app