Reviews (1,255)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.
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The app is fair at best. It takes forever to sync to store (it seems I need to do this everytime I add a product). Adding an option set is tricky and not intuitive.
The app is great for allowing customization. There are some front-end learning curves, but the chat support feature has been a great tool for any questions I have.
I would rate the app 4 stars, but when I've needed help and gone through chat, a rep named Lina has been so great that the overall experience is boosted to 5 stars!
I've had Lina (chat/tech rep) help me multiple times, and she is very knowledgeable and goes above and beyond to knock out any issues I'm having FAST!
As a customer, with limited html/website building knowledge, I can't ask for much more.
2024 Update:
I used to like this app when it was still run by a company called Bold Apps. Then, it seems they sold it to some company called Shop Circle and it's terrible now.
I've installed a new theme and I had to get them to reinstall their app on it. It's been a nightmare - at first, it looks like everything is done, then you find out that there are things wrong all over the place and so you try to get them to fix it.
They say they fixed it, then you find something else wrong somewhere else - OVER and OVER again. And it's not like one person is helping you - you get passed from one person to another, everyone doing a piece here, a piece there. I'm really upset and thinking about removing this app completely.
So disappointing.
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Previous review:
I normally really LOVE Bold Apps and I think they're a good company, but this app definitely has some issues that they can't seem to fix for me. In particular, the app seems to randomly apply the options to some products and not others, giving me and my customers a very inconsistent experience. When I try to contact Bold, they are "kind of" helpful, but the thing is, I get passed from one rep to another and often have to explain the problem over and over again. I also feel that the reps do not read my messages carefully, because sometimes they make suggestions for things that I've already tried doing, which makes me feel like I'm wasting my time. I'm STILL trying to get it to work properly, after having it for over a month and paying for the $20 subscription. It's been a frustrating experience, but I'm hoping that Bold will try to improve this product, because so far, I don't feel like it's "there" yet.
Thanks very much for taking the time to leave us a review; we're always happy to hear when support is able to solve any issues and answer any questions our merchants have!
We can't wait to you use Product Options on your store to offer engraving and chain length customizations for your necklaces - by the way, I really love your animal jewelry and the Celtic designs!
Don't hesitate to reach out if you have any other questions. :-)
Great support and great app
Thank you for your wonderful review! We’re thrilled to hear that you’ve had a positive experience with our app and support. Your feedback means a lot to us, and it's rewarding to know we’re meeting your expectations. If you need any further assistance or have suggestions in the future, please don’t hesitate to reach out.
Best,
The Shop Circle Team
I've had this app for few years now. It's simple and good to use. The customer service is great in the pop up chat
Thank you for your kind words! We’re thrilled to hear that you’ve been enjoying the app and that our customer service has been helpful for you. Your feedback is important to us, and we're here to support you anytime you need assistance.
Best regards,
The Shop Circle Team
Professional customer service. Quick response and never leave until they solve your issue
Thank you for your kind words! We truly appreciate your recognition of our professional customer service and swift responses. It's our goal to ensure that you feel supported every step of the way. Your feedback means a lot to us, and we're here to help whenever you need assistance.
Best regards,
The Shop Circle Team
quick turnaround and very helpful
Thank you for your positive feedback! We're thrilled to hear that you experienced a quick turnaround and found our team helpful. Your satisfaction is important to us, and we appreciate you taking the time to share your experience. If you need any further assistance in the future, don’t hesitate to reach out.
Best,
The Shop Circle Team
Immediate help through the in-app customer support. Lina was great and fixed my store's issue while also explaining how I can fix other issues going forward.
Thank you for your fantastic review! We're thrilled to hear that you received immediate help through our in-app customer support and that Lina was able to resolve your store's issue while providing helpful guidance for the future. Our team is here to support you, so don’t hesitate to reach out if you need anything else. Your feedback truly motivates us to keep improving!
Best,
The Shop Circle Team
AMAZING
Thank you so much for your amazing review! We're thrilled to hear that you’re enjoying SC Product Options. Your positive feedback means a lot to us and motivates us to keep improving our app. If you have any suggestions or need assistance in the future, feel free to reach out.
Thanks again!
Best,
The Shop Circle Team
SC Product Options continues to make it easier and easier for us to add options to our listings the way that we want to.
Thank you for your kind words! We’re delighted to hear that SC Product Options is making it easier for you to customize your listings. Your feedback means a lot to us, and we’re always striving to improve the experience for our users. If you have any suggestions or specific features you’d like to see, please don’t hesitate to reach out.
Best regards,
The Shop Circle Team
