SC Product Options

Updating: 10/3/18 Since I wrote my original review (below) in 2014 I've had the occasion to reach out to Bold for support. Today, I needed some help and was lucky enough to get Rifat on chat from the Bold Customer Success Team. I hope his manager knows what a gem he is! Rifat is the best example of someone who delivers a great customer experience. I could tell he cared about solving my problem. Bold cares enough about their customers to hire great people like Rifat, which is why I will continue to be a customer and highly recommend them to others!
-------------------------- THANK YOU !! -----------------------

The app is great! The time saving is beyond awesome! Makes it so much easier to get everything loaded and most importantly easy for my customers to order. The customer service that they provide is awesome!! They are prompt, super friendly & go over and above to make sure you are happy. I can't say enough about their outstanding service!!

Hope

This app is GREAT! We were using infinite options, a free app to allow us to have the variety of drop downs we needed for our product pages, but there was literally NO back-end to that app, so we weren't able to monitor inventory or stop selling specific options if we were out.
This app allows us a lot more flexibility! I have just started using the app and so i'm sure I will learn more about it and the functionality I can take advantage of for my store.
The BEST part is, BOLD customer service is absolutely AMAZING, I had SO MANY questions and I received same day (if not same hour) response time from them. They have an easy way to schedule a tutorial and live call with someone that will help explain all of the app's capabilities in terms that relate to your specific needs.
I received such incredible personalized customer service from Alexa and feel confident if I do run into any issues or questions, she will be there to help!
Thanks BOLD, you guys rock!

I LOVE PRODUCT OPTIONS BY BOLD!!!

Overview: A bit confusing at first, but now functions PERFECTLY. AMAZING CUSTOMER SUPPORT!! Couldn't be happier.

Detail: I have now been using Product Options for about a month and am still in the 'free trial' period. At first, the application did not operate how I had envisioned. I wanted customers to be able to choose a quantity in the product listing and have that change the price (more you buy, lower the price gets). The 'first tier' customer support team (special thanks to TAMER), replied to my concern immediately and put me in contact with the second tier support team. DAVID was amazing and worked efficiently and effectively to make my idea a reality, implementing several customized features... FOR NO EXTRA CHARGE! Not only does the application do everything I could have hoped, the customer service was beyond amazing. I am a very satisfied customer and would recommend this to anyone needing robust product options!!!

We use multiple BOLD apps, but Product Options is our most used as it allows our customers to build a custom product of their own. I love the text box character limits, the ability to give options condition logic to hide or show depending on what the customer picks. Product Options has made our website easier and more user friendly walking our customers through the ordering process.

As with anything in technology, issues or bugs may occur, but that best part of BOLD is how quickly they take care of these issues. I love that once I open a support ticket, I receive an email with a ticket number and within 24 hours I have a team member supporting the issue. BOLD has even helped our personal coder to assist him in setting up something custom for us.

My favorite part of using BOLD apps are the routine emails they send giving tips on how to use their apps to your benefit. This years Black Friday University was especially helpful and motivating for our team to get into the holiday spirit.

We have been using BOLD apps for two years now... and apparently BOLD has gotten so big they don't care if their apps work or not anymore. The service i've received trying to find out why this app no longer allows conditional logic is downright worthless.

They are first tried to tell me that we contracted someone to change the HTML in the app and that it was not their fault... What!! only they have been the ones making any edits to the HTML of this app, we have not worked nor had anyone else working in the code.

When I explained and showed them again what was not working, they actually send me screenshots of it working on another page - yes that's because I had started using W3 Options app (which I have now completely changed us to for options). they didn't even know their own app and when I sent them back that their example of "working" was not their app running... I've heard nothing back.

Unfortunate as it started off good two years ago, but I'm now removing it completely going with the W3 Options app.

I've had this app running on my store for about a year and a half now. We offer up to seven options on a single product and we wouldn't be able to offer that to our customers without this app.

It does not work like a standard shopify variant because it adds a product sku to the initial product sku instead of modifying a variant sku. Basically, each BOLD option will show up as a separate line item in the customer's check out page. This works great for us as the options relate to swappable products within a bundle and keeps our inventory system very clean.

Having conditional logic also allows us to keep the default options simple for new customers but still allows us to offer advanced options for returning customers offering even more product customization without overwhelming customers.

Best of all, however, is their support. They DO NOT nickle and dime you for reasonable customization to their code. Working with one of their support techs is both quick and pleasant.

I see no reason to look into other product option apps.

We run a highly customize-able group of products for the equestrian and canine community. We engrave brass and nickel silver plates and tags for horse tack and dog collars (with various fasteners) as well as engraved stall and stable signs, We could NOT have designed all the available options into our Shopify website without this fantastic app. The selection of option styles meets every requirement we need to present and capture our customers' preferences. The ability to vary pricing according to their product selection with conditional statements has saved us thousands in programming costs. We actually migrated our entire ineffective Magento/Go Daddy website to Shopify BECAUSE of this app. BEST decision we ever made. HIGHLY recommended!!!!

Please excuse this additional comment, but in my enthusiasm for the Product options app, I totally forgot to mention the unblinking customer support provided by the Bold apps team! They are, in our opinion, unsurpassed in their response time and effectiveness when contacting them. KUDOS +++++!

I am very glad that I'd given this app a second chance after I'd uninstalled for the first time, when I couldn't find any other better options app than Bold's! I am also extremely grateful to the wonderful team on helping me solve every single, big and small issue I had faced with Bold Product Options on my Clean theme. No way I can run my store without using this app! It provides the customisation I needed for my customers and I love how easy it is to apply the options.

The app is not so compatible with the theme I'm using and initially that causes quite a lot of big and small problems, one leading to another. But the team didn't give up instead they looked deeper into every issue and solve it for me with such wonderful attitude and effort!

A big thumbs up for MC and Samuel for helping with the technical parts solving the deeper issues. And I would like to specially commend Brenden and Jonnathan, who always went the extra mile for me whenever I logged in my issues via chat. They have been such wonderful support and I respect them!

I would give 10 STARS to M-C, a member of the customer support team, who went so far above and beyond to help me. She never got annoyed by my questions, and after waiting FOREVER to get help from the app support, she figured it out for me. THANK YOU!!!

I would give 3 starts to this app in general.... If it weren't for M-C I wouldn't be able to use it. We paid for the installation, and it had extraneous code in both customer email notifications and Order Invoices, as well as the checkout. M-C fixed all three issues (THANK YOU).... and to my knowledge no one else on the support team has yet to address it app-wide.

The app has so much potential. It is really really great. I just wish that the team would take these design issues seriously. They relate to User Experience. No matter how cool the app is functionally, all a customer will see is "why is there extra code on my page" and they won't appreciate the function.

I look forward to the team polishing and finishing this app, updating it, and I really hope they give M-C a raise!!!!!

Customer service is fast and helpful. We had a problem with one of our product option sets and the representative I spoke to, David Thistlethwaite, was quick to respond (within 24hrs) to our questions. The problem we were experiencing was something Bold hadn't encountered before. After going back and forth for about a week, the problem was resolved when David suggested a work-around that ended up fixing our issue. Apparently, we may have exceeded the limits of one option set so all we had to do was create an extra option set for the remainder of the products. While it wasn't a clean resolve, I did feel like David had tried everything he could to fix our issue. I do have a suggestion, though. It would be helpful to have a toggle switch on the product options. We were running a sale on free customizations (which were the product options we created through Bold), and found that we had to edit the prices on both the hidden product variants created through Bold and the prices on the product options. Besides these issues, our experience with Bold has been great. Thanks for the excellent customer service!