Reviews (1,253)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for advanced product customization and complex option logic, including paid add-ons that dynamically update prices while keeping product pages clean. Many say it’s essential for build-to-order or highly personalized products and works reliably across multiple stores. Long-term merchants report ongoing improvements. Support is frequently praised as fast, knowledgeable, and hands-on with theme conflicts, code tweaks, and setup.

November 22, 2020

We use this app for years now. It's EVERYTHING that you will ever need in terms of product options.
The customization options are endless, you just need a bit of web developer mindset to use it's full potential.
If you don't have the skills - their customer service team is there for you. Very responsive and professional! Highly recommend!

ARTEMER
Israel
Almost 4 years using the app
Shop Circle replied November 25, 2020

Thank you so much for the thoughtful review and recommendation!

June 4, 2021

This is probably the most useful app on Shopify. The option menues that are available for configuration are great. What I like most about Bold Product Options is the support SUPPORT TEAM - awesome guys & girls. Jeff from the support Team did a great job to help my problem come to life. helped me in many circumstances when I had questions or encountered a problem. Thank you very much!

Black Trident® - Special Purpose Gear
Austria
Over 1 year using the app
Shop Circle replied June 8, 2021

Appreciate the review. Passed along the kind words to Jeff, and the team.
Thanks for choosing Bold.

Edited September 29, 2021

Support is non-existent. $50 per month for an app and the company does not help with showing options in invoices. All they do is provide you with resources that do not cover the many conflicts with other apps who are listed as compatible. Do not believe the photos of this company with large staff and conference rooms. It took 4 days for them to reply to support tickets and no resolution in the end.

Deerfields Bakery
United States
13 days using the app
July 25, 2017

Bold Apps and their outstanding support really "clicks"! ;) Their apps are easy-to-set-up and very robost. We use in combination with Product Discount and Product Upsell for our protein coffee flavors - mocha, vanilla latte & caramel along with a free present with purchase. You can see an example here https://drinkclick.com/collections/new-special-offers/products/best-value-4-canisters-you-pick-the-flavors-free-shipping-free-gift-you-pick

Click Espresso Protein Drink
United States
7 days using the app
September 13, 2021

Good luck trying to get help from customer support when you need it or how about when your store starts slowing down because their app is lazy loading or when you are running a sale and your store is flooded but the app doesn't keep up. After 2 years of heavy monthly subscription fees and mediocre customer support, I decided to uninstall the App and try something else and boy did I NOT regret it. A $5 dollars App solved my 2 years of worry and the app name is G:Variants & Product Options

Poshglad Braided Wigs
United States
Over 1 year using the app
August 17, 2017

Cons:
- Apps is glitchy
- the UI is a complete pain to use
- Support doesn't seem know their own app and offers solutions that don't actual fix the problem
- Basic features don't work properly

Pros:
- support gets back quickly (not accurately but quickly)
- No other app does what this one is spouse to do.

Downloaded it several days ago, still can't get it to the simple options. It is currently holding up my entire projects launch. Will update if this actually gets resolved to work properly.

Air Bnb Host Shop
United States
7 days using the app
Edited October 2, 2017

At first we had some issues in the past that took a while to resolve. However, Paul and Lawrence worked with us, and we are now up and running and everything seems to be going good. I must be honest, we have A LOT of option sets, and we pushed the software to boundaries it may not have been designed for. We did experience some of the negative sides of things as mentioned in some of the comments, but they stepped up their game and made things right! I must give them credit for that. Thanks guys for all of your help!

Self Reliance Outfitters
United States
12 months using the app
December 12, 2018

I have given you 2 chances to make this right, i have installed this app 2 months ago and uninstalled it for the unprofessional slow customer service, then I have reinstalled it 48 hours ago and i can still see why i uninstalled this app 2 months ago.

What a shame, my only risk was losing $9.99, would never download any of your products ever again even if its a good functional app, if you have a good product and cannot back it up with a good customer service then there is no way to sell that app.

Good luck on all your other apps.

RPM MOTORSPORT LTD.
Canada
About 18 hours using the app
October 24, 2018

They made changes to my theme and pushed them live without testing. The changes broke my theme so now customers can't add products to their cart from the collection pages and can't get to the checkout page. AN issue like that on a live site would have created a DISASTER. I emailed them an hour ago and still no response (during support hours). HOW CAN THEY BE SO IRRESPONSIBLE of making changes to a theme and not testing before pushing live.
Here is a clear view to the rror so they don't claim it wasn't them: http://wethe.me/371a2f5c3d39

Jest Paint Store
United States
2 days using the app
March 4, 2019

Have been using this app for around a year. It works well to replace the variants but has one major flaw. Every time I add a new product the options do not show up automatically. I have emailed support numerous times and I have been directed to change a number in my theme code to reset the cache. This works sometimes but not all the time. Sometimes when I need to add a product in a pinch I cannot get the options to show and I have to wait for support to fix it. I have emailed numerous times and never gotten a solution that actually works all the time.

ellyandgrace
United States
Over 1 year using the app