Zepto Product Personalizer

Zepto Product Personalizer is such an awesome app. We sell personalized dog tags and I have looked at soooo many personalization solutions over the past month and this is the only one that could meet my needs. The product is super intuitive and has a ton of ways to customize the setup to achieve the outcome you need. I have a pretty specific use case and was able to get to exactly the experience I wanted for my customers. The Zepto support was AMAZING. I couldn't believe how quickly they helped me with some questions I had early on. Super thorough and they treated me like I was important. Could not be happier with this product.

I am absolutely impressed with their service! They really know their stuff and went above and beyond to make sure they met my needs. I asked them to include special characters like Č, Š, Ž, and Ć, and I honestly couldn’t believe they could do it, but they did! It’s rare to find such a dedicated team that really takes the time to get everything just right. Highly recommend – they truly stand out in their field!

It is very difficult to understand sometimes, and frequently has bugs like broken jpegs in the website.

But Rakib was brilliant tonight and helped me solve a problem that has been bugging me for quite some time. I appreciate the patience and walk though provided.

Their customer service and response time is truly remarkable and personalized. I can't say enough good things about their team. I have a very difficult configurator with over 20 million possibilities and was able to re-build it in this app in less than 1 week. I'm very happy with the results.

We use it for multiple personalisation options like font, colour and emojis. We especially wanted the preview option so customers get a better idea of what each option will look like on their chosen product. Variation options in spotify product alone didn't give us enough variables.

I had this app installed and set up by a developer with my graphic designer, so I have no idea how the ins and outs work. Which is why I shouldn't have tried to change anything!! I broke my entire website with a couple of deletes and saves. The support team were there RIGHT away to save the day. Not only did the find the errors I had made but Rakhib was so patient with me while I sent multiple loom recordings to make sure I understand how to create templates, assets and everything in between. I will now get to spend the rest of the night fixing the problems I made but at least they will be set up correctly this time.
We have been blown away with the service. The back end is VERY easy to navigate around.

Highly recommend Zepto.

Have been using this app for a while. It's fantastic for us and the support is top notch. highly recommend and customers agree! Just wanted to add to this review... we continually expand the personalization and have used support a few times to help. Cant speak highly enough about their responsiveness. Following up on this review... these guys are consistently responsive and helpful on the support side.

The app is great
and specially I want to thank Rabik from the help center
who helped me alot! and made my experience in the app to be perfect!

Rabik helped me with many small changes and adjustments I needed in the app to make it match the look and feel of my website. He did this with great professionalism, was very patient and friendly, and helped me a lot. I was really impressed with the level of service, and thanks to him, I’m very satisfied with the app.
Thank you!

I’ve been dealing with issues for over two months now. Their image upload feature works inconsistently, causing lost sales. Customer service responses are generic and don’t actually address the problem. I’m very disappointed—not just with the product, but even more so with the support.

(We have tested the app on our Dev store, so it will not show any usage time) I have explored and tested more than 10 personalizers including customily, teeinblue, and etc, and his app is the one! It is the only service that has provided the necessary functions and services with a superb customer service. You can get output file in various formats such as svg or pdf vector. And the setup for the customization itself is very intuitive and easy. You just need to link the preexisting product and put extra customization options to it.
Lastly you dont need to activate the editor for the customization itself too like what other services usually do (with some ugly UIs and limited options...). Thank you Zepto for making a great service.

Ok, after getting the app set up and using it for a bit, I need to update my review with a couple things I feel others should be aware of. These things may or may not be an issue for your shop, but as a pretty small shop that makes/fulfills their items (instead of a 3rd party) - here are my issues; 1. It's not possible to use the "create new product" option in settings, I have to use the "create draft order" for any item with a price change/upgrade. Why? Because the "create new product" won't work with my shipping profiles - because the "new" product technically doesn't fall into a managed shipping profile. If you just use the General Shipping profile covering all your items and have that set up for weight/etc. this likely won't be an issue for you (I have mine set up for pricing to bundle items because some ship free with others). 2. Since my only option is the "create draft order" option I have to MANUALLY fulfill every order with a price increase. The personalization doesn't fulfill automatically when the item is fulfilled by my shipping app. AND, I couldn't put the price variant in Shopify, because when I did that, other features of the app stopped working. Again, I'm a small shop running a custom template, so while this isn't a deal breaker per se, it is a pain in the a** and it does throw off order stats. 3. For some reason, the app takes over as the sales channel when personalized items are purchased - so it's not immediately clear to me where the sale came from (data needed for advertising reasons), which again, is not ideal. 4. It turns custom packing slips into a 3-page novel (ha!) - I've been able to clean mine up some but I'm still working to reduce redundant line items.

Despite these issues, it still is the most robust personalizer out there - my hope is the developers continue to make updates so while the front end is flawless, my back end won't continue to be a mess. I ended up hand-coding product options on another site I own, and while not as elegant as this app, it does work perfectly front to back, so I will give this some time to see how it effects conversions before deciding to keep it indefinitely. Again, customer service is very responsive, and if you're running a Shopify template with no upcharges to items and 3rd party fulfillment, this will likely work perfectly for your needs.