Reviews (169)

Overall rating
4.4
Counts per rating level
  • 93% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is ideal for custom printing and apparel, handling complex, high‑volume work across many product types. They highlight flexible, print‑style pricing, multi‑side design with text, graphics, and uploads, and SVG/vector outputs that save production time. The editor is highly configurable, branding is easy to match, and merchants praise the clean interface, long‑term reliability, and exceptional support with live help and custom implementations.

October 1, 2019

Excellent App which we started using on our site. The amount of options built in to this app far exceeds other similar apps and the support from the developers is super prompt often less than 24hrs!

makelasergifts
United Kingdom
14 days using the app
June 27, 2022

Great support team who answered our questions and resolved them quickly. We have used several design tools for our custom products over the years and this is the best one so far. Very user friendly.

shopsockprints
United States
12 months using the app
ParseLab, LLC replied June 29, 2022

Thank you for taking the time to provide feedback about Inkybay Product Personalizer and our services. We take pleasure in providing merchants with the best service and feels great to see that you are happy with our support. We are delighted that you liked the Inkybay design tools for your custom products selling business. Thank you again for your kind words. Have a wonderful day!

May 28, 2023

Alvin is a rockstar! I had lots of questions and he answered them all along with making so many changes for me. I haven't yet activated the website but so far I highly recommend for their customer service!!

TheCraftpreneur
United States
About 3 hours using the app
ParseLab, LLC replied May 29, 2023

Thank you for taking the time to write a wonderful review regarding InkyBay - Product Personalizer. It's fantastic to know that Alvin was able to answer all of your questions and make numerous changes to meet your specific business needs. Providing excellent customer service is our priority, and we're glad to hear that Alvin exceeded your expectations.
Even though you haven't activated the website yet, we appreciate your recommendation based on our outstanding customer service. We're confident that you'll continue to have a positive business experience as you move forward with InkyBay.
If you have any further questions or need any additional assistance, please don't hesitate to reach out. We're here to support you 24/7.

June 28, 2020

I've been using this app for several months and I love it! It's powerful enough that there is a little bit of a learning curve but their customer support is very fast and helpful so don't hesitate to dive in!

The Noname Nerd
United States
6 months using the app
ParseLab, LLC replied June 29, 2020

Thank you very much for writing such a wonderful review. We are truly happy to know you love Inkybay and found our customer support so helpful. Yes, our sole purpose is to help our merchants grow and run their businesses successfully. We are always here for any further assistance you require. Thank you once again for the Five Star. We wish you all the best.

May 11, 2019

I have tried other custom apps and they were never truly what weI needed. I was waiting for an app that suited our needs to come along. We needed a few tweaks. Works great and customer service is awesome and fast!!

Robert Mark Golf
United States
20 days using the app
Edited October 21, 2021

I've used Inkybay for one month now. The support has been super fast to respond with any issues we've had. This is the third customization app we've tried and are thrilled to finally find one that works as intended.

MiamiSublimation
United States
Almost 3 years using the app
January 29, 2023

This app is awesome and customer support is very helpful. I had no clue what I was doing and messed some things up, they were very quick to fix them and offer tips along the way. This app will for sure change your business.

Touch of jai
United States
2 months using the app
ParseLab, LLC replied January 30, 2023

Thank you so much for taking the time to write a glorious review regarding InkyBay - Product Customizer.
We're thrilled to hear that our app has positively impacted your business and that our customer support was able to assist you effectively. Glad to hear that our technical support team promptly responded and fixed what you messed up. We strive to provide the best experience for our users and it's great to see that it shows. Reach out to us 24/7 for any of your adjustments.

April 24, 2021

The app itself is very good. It has a very nice live view and the graphic designer is nicely laid out and has a lot of wonderful features so the customer gets an excellent idea of how it looks. Over the course of setting up...

AllTrade Apparel
United States
About 1 month using the app
ParseLab, LLC replied April 24, 2021

Thank you so much for your wonderful review.

March 9, 2019

Absolutely fantastic! Could not ask for a better app so suited for our store. Integration was easy and the support on a few technical things were sorted out the same day by the support team. In my eyes deserves more than 5 stars!

T Shirt Printing UK
United Kingdom
16 days using the app
January 14, 2022

The best customisation app, they have almost all that I need to build a website based of customised items. The support is prompt and so helpful - the best support Ive experienced from any other plugins I would say. Thank you guys!

Sparks Swag
Hong Kong SAR
About 5 hours using the app