QuickBooks Online

francis was great with the issue i had giving me multiple workarounds and following up once my issue is resolved

Live chat assistant saved the day as the connector that syncs transactions was having issues since a major upgrade.
I was able to get it resolved with the kind help of Sherwin who advised me that there was an active issue the developers are working on.
The solution for now was to roll-back to the previous version and sync from the date of thee last successful import.
Sherwin also kindly fixed issues with some transactions that could not initially sync using the old connector.
I hope the new version get's fixed soon :)

Jebran was helpful. Unfortunately, it was identified as a new issue and it has been escalated to development team. Initial sync and connection was good but the app requested a resync, and I can't change the settings. Still syncing though.

Wen requested a review before he fixed my issue the new connector update is horrible and it still isn't' working correctly. I've been in the support queue twice for hours with no help. The integration app does not work anymore since they did the update in January. Horrible product and customer service.

I am giving 12/10 for my experience with Francis in customer support. He delt with a disastrous app upgrade that developers PUSHED. I have never experienced such a bad roll out. NO WARNING. IMPOSING NEW GLS!. Not working fully, causing paralysis, nothing could sync. It was pretty impressive how bad they got it. I hope they learn and take the feedback and design something better. They cost us money & lost trust in their product. I don't want to hear a "we are sorry to hear this feedback" That just feels patronising.. Honesty would be refreshing. like..."We Messed Up"

I'm a bookkeeper with 4 of my clients using Shopify and more coming. For those having issues with the new connector, I hope you can work you way through the new process, I spoke to two customer service agents today. WEN was helpful and had a good attitude.

New Connector issues: I actually like the new connector, the old one had other issues that were very frustrating and time consuming, we used the 'payout only' option, but the sales were either input with "HST EXEMPT (Purchases)" or "Out of Scope", so we couldn't use the QuickBooks Sales Tax screen properly. We took our time to change all those Sales back to "HST EXEMPT (Sales)", because our clients usually had two to 5 avenues of income and we needed to see the total sales. Then we simply input a journal entry for the sales tax from shopify (the connector did not bring over the taxes).

So, with the new connector, we choose to bring in all sales, turned off product tracking because that information is in Shopify anyways if needed, and then each sale is imported as a sales receipt to Undeposited Funds, matched to each payout to the bank. It can be very quick to verify that all the sales receipts and payouts match, and the whole process is a lot smoother for us.

The hiccup I had today - One of our clients with 4000+ product/service items had nearly 200 products as 'inventory' instead of 'non-inventory', which I did not notice at first. This is where we turned off product tracking, deleted all those sales receipts and payouts, and requested re-sync. The first person I spoke with seemed to believe I was talking about the old connector, or didn't seem to understand the question - I honestly didn't look at the inventory items and neither did they. I spent nearly 2 hours on chat between the two, and although it will take another 3-4 hours for the sync to actually come through, I can say I feel confident with Saasant's syncing capability. We've used the saasant tool Saasant Transactions to move clients between QuickBooks accounts a few times now.

Chelle was very kind and willing to help. Ultimately, I needed to contact Shopify support for assistance on this issues, so it was not resolved.

The app has saved me lots of time when moving our online shop to Shopify. When we needed support Valerie helped we fixed the issue so very happy. Thank you.

Great working with Rhica

This app did an automatic update and made a mess of things. However, in chatting with Sam from the "integration transactions" chat link he was able to revert me back to the previous version so that transactions are lumped together. So the 5 stars is for the old connection, not the new.