QuickBooks Online

Not only has the app been the best app for connecting qbo with our 2 store platforms, Shopify and WooCommerce. But the customer service team, especially Francis, who I always ask for fixes the issue promptly and always gets everything back up and running smoothly while we are chatting on live chat, I don't ever have to wait a day or two its done live right away.

The new forced migration to the new connector is completely broken and does not work causing hours of additional work cleaning up the mess it creates. The new app was rolled out with nearly none of the functionality of the historical connector (which worked nearly flawless for years). Now we are spending hours each week manually making adjustments to transactions not properly synced with the new application.

Sam and Francis were very attentive and responsive when I reached out to chat support.

Totally broken. Right now I am getting detailed transactions and can't switch to summary sync. Essentially this spams our quickbooks with every sale rather than sales for the day/week etc. I reached out to Intuit for help and their support people had no idea how to help. I've emailed their support team as well with no responses.

Sam was very helpful in helping me connect my Shopify and Quickbooks' account, and also with the re-sync.

(JEBRAN) Always fantastic help with this app

Francis was as helpful as it is possible to be in a chat support. I would always prefer phone support which is not an option. As far as chat support goes, Fransis was great.

Chelle helped us diagnose a few issues, and overall the support team is incredible, responsive, and generally happy to help. But they really are limited in their technical-backend know how.

The problem here is that the application itself is laden with critical bugs and sync errors. After an internal audit, the connector missed over $4,000 in Shopify fees that it simply did not connect.

We wasted roughly a full week of our accountants time trying to find various errors only to realize the connector simply is missing multiple entries.

We opened a support ticket for: "Transaction cannot be applied to Deposit. Either Referenced Transaction's Account is incorrect or the Transaction has already been applied to another Deposit" Errors. It has been two months now and the support team is clearly perplexed and unsure of where to direct us because there is a major backend issue that has yet to be fixed. On the payouts, there is no CSV/ Export version to cross reference between the CSV from Shopify. There is also bugs on certain payouts which force you to review/ confirm every single order manually.

We wanted to love this native integration and solution so much, but it simply does not work.

The integration isn't working, every time I reconnect the app it syncs only two transactions, and fails to bring any other transactions, and after a week I found the 2 "for review" transactions gone!!!
Without shopify connector working properly this software is absolutely useless, any idea if there is a solution for this or if there's an update that I need to know about?!

Sam was incredibly helpful and patient. His customer service is a credit to the company