QuickBooks Online

I have used the app for over 5 years. This morning when I tried to launch the app I get error messages telling me to contact support. After a considerable amount of time with support, I got a "solution" to copy and paste a link into an incognito window from now on when I want to sync my data. How is this even a thing? At best this is a BAD work around. The app was working fine on Friday and today it is not. What happened?

We asked support, and Wen was extremely helpful in guiding us on how to use the old version of the app when the new one wasn’t working. This app really helps us create invoices in QuickBooks without issues. Thank you, Wen, for the great support!

Jasmin helped me out as best as she could with my issue. Was a wierd glitch

Sherwin was fantastic at helping me connect and sync my Etsy. So far all is well and I have a place one place for all my e-commerce transactions.

The new version created a host of problems for me. I reached out to support and Jasmin helped fix the issue. She guided me step by step and was very patient and friendly.

Jii helped me step by step fix issues with my Shopify Connector app that was running 2 versions and creating syncing issues. Jii made everything work again. Thank you Jii!

Jii was extremely helpful with an issue I was running into with my Shopify integration. In fact, Jii even provided a job aid that walked me through Shopify menus to correct the issue going forward. That is more than most vendors are willing to do in helping a customer. I appreciate the assistance.

Francis was able to help me with fixing shipping and discount line items that were missing in Shopify. There is still some other issues with Shopify not syncing over all selling fees, etc. correctly and he escalated the issue.

I spent the entire day in support with Angel, who truly lives up to the name. They persevered and were able to piece together a workaround that let me return to the legacy version, which I really appreciate.

Unfortunately, the reason I needed help at all is that what was once a great app has taken a serious step backwards after the forced update.

Please, if you haven’t updated yet, I strongly suggest holding off until these issues are resolved.

This app is terrible, really bad transition to completely new accounting system. Do not recommend using Quickbooks and we are seriously considering switching if people have recommendations.

EDIT: we have now had to transition, and this app is worse than expected. It is likely going to require us to hire outside accounting help to handle the additional accounting and reporting burden this app requires.