QuickBooks Online

Jebran was very helpful and patient, but the issue is with the new version of the app which is missing significant features from the old version. This means Connector is of no value to me as it will not create Sales Receipts in QuickBooks and gives no warning or ability to initiate a re-sync. They should not have forced users to migrate to the new app until it at least replicated the functionality of the old app, hence the 1 star review, no reflection on the agent Jebran.

UPDATE 02/16/2026:

Almost 3 weeks since the new app launched and its still a pile of garbage! Not all sales receipts are syncing, new customers are STILL syncing as 'NEW SHOPIFY CUSTOMER" instead of the specific customer's details, so we manually need to add.

Tax codes are STILL not working correctly, amounts are syncing EX VAT!! Wow!!Shoudn't you know that all UK sales include VAT??? So we have to manually change each line item to INC VAT.

Sales receipts depositing to wrong account, we have to manually change that too.

And if there is a shipping cost then kiss goodbye to even a partial buggy sync, you'll have to create sales receipts from scratch as the app asks you to put a tax code for shipping, but there's no place to put it.

It was a steaming pile of garbage 3 weeks ago, and it still is a steaming pile of garbage today.

Shame on Quickbooks for this tripe - they have the audacity to increase their subscription fees year after year after year and then they have the audacity to release a non-functioning app, adding HOURS to manual work daily for small businesses like ours who REFUSE to pay for a 3rd party app when Quickbooks are already taking extortionate monthly fees.

UPDATE 01/27/2026:

The app is still non-functional 4 days after the forced transition. We have dozens of mismatched receipts and we still can't add any downloaded receipts to the books, even after painstakingly matching the products manually, because tax codes are non-functional!

The new app which will be mandatory for all Shopify users from 27th January 2026 is BARELY FUNCTIONAL.

Issues:

1. New customers are not automatically created in Quickbooks. You have to manually check a box to add the customer in Quickbooks, otherwise Quickbooks just creates a generic customer called 'Shopify Customer'. This extra manual work is time lost on other essential tasks.

2. Products are NOT matched correctly between Shopify orders and their associating Quickbooks sales receipts. For example, a black sweatshirt on a shopify order matches to a petrol small t-shirt on the the Quickbooks sales receipt (!!). This means you have to manually change each product line item on each sales receipt to make sure everything matches. Needless to say this is a HUGE waste of time if you have dozens (or more) daily transactions and multiple product orders (pretty much every e-commerce store).

Advice to all users that have to transition to the new app: Do NOT select 'automatically add transactions to quickbooks' in the initlal setup screen, or you'll end up with a whole lot of mismatched sales receipts and customers in your books that could take hours to clean up.

The question must be asked, how on earth has Quickbooks launched a barely functional app, when the old one worked pretty much perfectly?

Congratulations Quickbooks on dumping a perfectly working app for a garbage one that doesn't offer the most basic of features.

As of January 21, 2026 the app doesn't work, and there is no support available. When you try connecting it to Shopify it says: Something went wrong. Try again later. I contacted support 24 hours ago, and there is no any kind of reply. Looking at 1-star reviews, most of them are from the last few months. It looks like the app currently is unusable, with no support. I wish a reputable company like Intuit would provide better support for such a BASIC piece of functionality to their Quickbooks clients.

AVOID! This APP is having connection issues and the development team has been unable to get it corrected since Christmas. It worked flawlessly until mid December and after a Shopify update...this app has not worked as originally installed this summer. They have been working on it for 3 weeks now, still no solution. AVOID until further notice....seriously. We are installing a different APP until they get this corrected. Anvil Brand

App suit well my need and the interface is user friendly, notification are always on point when something block in the transfer. Customer service is proactive.

The only issue is when you do an exchange on the same invoice in shopify, they do not transfer the exchange and it need to be manually done in quickbook. This is a great feature to have on shopify but unfortunately it add up a lot of data correction on Quickbook. Easy way is to use the refund + new order. Hope they will develop this feature soon, to change my review to 5 stars !

Super happy with it. Had a drama and Rhica helped me out quickly!

Kate was great. She helped and when she couldn't help me, escalated my issue with the development team

Sudden change of integration app without any notice given to users, the old app works perfect but now everything is missing, tedious manual review individually and errors everywhere which requires contacting their support. It's understandable why their support takes a long time to respond.

Francis delivered the kind of support every business owner hopes for. I was dealing with a stubborn sync issue between Shopify and QuickBooks that was blocking invoices, and despite all the usual fixes on my end, nothing was working. Francis immediately understood the root cause, handled it without any runaround, and refreshed the internal mappings so the transactions synced perfectly.

What stood out most was the confidence and clarity in their approach. No fluff, no guessing — just a quick diagnosis, a clear explanation, and a clean fix. It saved me a lot of time and kept my accounting workflow running smoothly.

Excellent support, and truly appreciated.

We recently installed this for our main store. Tech support started really well, but we soon hit the limits of their or their Bot's capabilities. We, like many stores, have D2C, B2B, and POS customers. The app is not capable of handling all three. You have to choose one which totally messes up your accounting. In today's world, how many stores operate on a single channel? We have tried to escalate the issue and have been given the runaround for two weeks now.