QuickBooks Online

Unfortunately, my old review is no longer applicable. A new update was rolled out and customers were migrated with no input. The new update is not functional and has created a whole swath of issues. The new update lacks 90% of the functionality of the old version until these are fixed.

However, I would like to give customer support 5/5 stars. Jasmin was amazing in helping me get back to the old version for now until the issues are fixed. The customer support team are amazing.

David helped us to recover a product that was not syncing properly to QBO from Shopify and had been marked Ignore Error and Don't Attempt a Retry. He confirms undoing that choice is only possible from his end. I am not entirely sure I understand why that choice is there, especially since it is tricky to undo it.

The app itself is very good. We have been very pleased with how well it syncs our Shopify data to QBO and uploads our Inventory levels too.

App imports data a little weird sometimes but not hard to clean up and the best thing available for this kind of link-up. Amazing customer service - THANKS ROM! Highly recommend. This is saving us days of time.

Based on my experience, I would suggest using QuickBooks as it is user-friendly and enables you to synchronize all transactions in a single location. I'm glad that ROM able to assist me in verifying the integration between Shopify and QuickBooks. It's always great to have someone knowledgeable and helpful to rely on.

This is an excellent app. Every connection/integration app we have has issues. This Shopify <> Quickbooks connector app (1) has fewer issues than most and (2) has THE BEST CUSTOMERS SUPPORT I've experienced with any integration ever. The support team (Ben especially) is incredibly helpful. They solve everything extremely quickly and efficiently. I wish all software had support like this.

I was testing the system and needed help resyncing and Rom was great.

However, the app is a bit useless as it does not sync product info from Shopify to QBO. Need it to transfer inventory level and cost to QBO.

I love this app! It was super simple to integrate and works exactly as intended. The chat support is responsive, friendly and knowledgable. I talked to Ben today and he helped me understand my error within minutes. Recommend this app if you want to save yourself a ton of time and streamline your workflow!

I am a bookkeeper and use this app for ten different retail companies. I do not know what I would do without this app. Every support person I have chatted with has been very helpful and always responds quickly. I have chatted with Troy a number of times and he is very knowledgeable, friendly, and helpful.

On October 23, 2023, we got very a quick reply and great service for fixing the incorrect settings from Sherwin. Very helpful. Thank you.

On November 25, 2024, Lori helped us with Shopify Connector and she guided us throughout the whole process. We have had many changes and deficiencies in the past year and with her help, we literally eliminated all the deficiencies and we are now running 100% again. Thank you so much, Lori!

Ronnie was a life saver! Just helped me seamlessly set up my first Shopify integration into QBO and it was so easy! I literally just had to answer a few guided questions regarding account mapping and he handled all the rest! I was super stressed about trusting myself to set this up without making a mess and Ronnie easily just handled it! 10 out of 10 -- five stars is not enough!

Oct 19-2023: Logged on today after received a notification that there was an issue with the sync. As soon as I logged on Sherwin was there to assist with correcting the tax codes that were giving me grief. Sherwin was very knowledgeable and was able to answer questions and provide additional information to help me from a making what would have been a really mess -- changing the import style to deposit/ payout instead of order!

Thanks Sherwin!!