Recurpay Subscriptions App

This is the customer service that start up-and-learning clients dream of.
Super fast - attentive - and not to mention friendly with a healthy sense of humor! Sinchain has stellar programming on-the-spot skills. My 3 issues were solved in under 15 minutes. That means I could redirect my customers quickly as well - which makes my team look good :)

Thank you Recurpay for the balanced designer panels, the follow-up questions answered via email when I lost my connection, and your live and swift problem-solving attention!

I just wanted to give a shout-out to Sinchan from Recurpay for their amazing customer support. I recently started using their subscription plan app for my Shopify store and had a couple of questions about the setup. I reached out to their support team and man, and they were fast and professional I got a response within minutes and they were able to help me with everything I needed. I was blown away by their level of professionalism and expertise. If you're looking for an app to get more subscriptions for your Shopify store, check out Recurpay

The beauty of Recurpay is in its simplicity and being a complete solution. It's easy to set up and start taking orders for subscriptions. Follow the simple steps to create required subscription options and link it with your Shopify store. And it's complete because the team at Recurpay is patient and helpful in listening to our requirements and proposing relevant solutions. They've helped us streamline our subscriptions, while ensuring we get the customizations we need for our business use-cases. Thanks! We recommend Recurpay for enabling Subscriptions for Shopify store.

recurpay is building a brilliant subscriptions infrastructure for consumer brands and more! we can't escape tech issues that do come some times with everyone with everything tech. but, believe me, when they do with recurpay, you are going to be dealing with possibly one of the best chat support overall we have experienced. by overall, we mean in all possible ways I can think of! also, you will see a cute little sinchain, which btw is also what chat calls itself!

also, yes one feedback - you guys must have a call support too - not everything can be on chat every time!

I was leary about trying another subscription app after the last one failed me..SO I did some research online and saw that Recurpay was listed in the top 5. SO I tried it. Was a little confused so I reached out to the chat service (it's 2am where I am located) and they responded. SinChain was my rep who helped me and he/she was AWESOME! Not only did they help, they understood exactly what I needed and instead of just blowing me off or keeping me waiting he asked me a few questions and set up my subscriptions the way I wanted. All within about 10 minutes. So if you are his boss reading this, take him to lunch and give him a raise! If the app is no good, I will come back and let you guys know, but with the customer service I just received, I am going to say it is probably a great app too. Thanks and I hope this review helps someone else who is unsure.

We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly.

I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning.

It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers.

All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.

UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out.

DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!

It is best subscription. Support are very good on phone call, whatsapp as well chat. Gurpreet is very good guy.

Muy fácil de usar y adaptar en la tienda. Se adapta muy bien a shopify y el precio es ideal si estas empezando o quieres probar el sistema de suscripciones. Definitivamente vale la pena, yo busqué muchas apps y todas o eran muy caras o no se veían como yo quería en la tienda, esta app lo tiene todo.

Aunque no resulta del todo fácil de configurar al principio, una vez investigas un poco y entiendes sus funcionalidades, hace que puedas trabajar el sistema de suscripción de manera facilísima en tu eCommerce.

Gracias Sinchain!! ;)