Redo

Redo has been a game-changer for us. We initially used it just for returns, which instantly streamlined our process, then expanded to their AI chat and marketing tools. The "Ask Redo" feature is super helpful, but if you need additional help, their team is incredibly quick to respond. We run three Shopify stores daily and truly can't imagine operating without Redo!

We recently transitioned from our old returns app to Redo and the whole process was seamless. The Redo team were fantastic to work with, super responsive, quick to assist, and made what could have been a stressful migration really straightforward.

The returns experience itself works a bit differently to what we were used to, but honestly it's been amazing. Would highly recommend Redo to any brand looking for a returns solution that actually works.

All of the team members we have interacted with at ReDo have been fantastic! They are down to earth and don't throw in corporate tech jargon to sound smart. Everyone is knowledgeable in the products or knows who to forward you along to in order to get answers. Our return process has become so much easier since sign on with ReDo.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

We've had a great experience with Redo. The product itself is solid and reliable, and whenever we've needed help, their customer support has been responsive and genuinely helpful, not just scripted replies. It's rare to get both a good product and good support, and Redo delivers on both.

Redo has been a great tool for us! I have appreciated how supportive their whole team has been. They are effective problem solvers and are very quick to respond. Redo has been helpful at processing returns and repairs which had previously been a very time-consuming aspect of our customer service team.

I know our customer service team is pretty happy with Redo for returns, but I mainly oversee the fulfillment operations and we recently switched our shipping platform to Redo from Shipstation. There have been a few challenges with the Netsuite Integration (like always) but Redo has really gone above and beyond to make sure their platform fits our needs...even building custom features for us that weren't offered out of the box for, at no extra charge, so it feels like we are getting a custom built software. They seem to be growing more robust by the day and I'm sure more features will be coming.

We have been with them for about a couple of years and found that their return service was above all the others we researched (Loop, Happy...etc).
We have been very pleased with the tech support and how the product has evolved over the years.

Redo has become such a valuable part of how we care for our customers. From returns and shipping to picking orders and everyday customer service, it keeps things simple, organized, and easy for our team.

What really stands out is the people behind it. Their support is truly 10/10. They’re quick to respond, helpful, and constantly improving the platform. If we ever run into an issue, we know their team will work with us to get it resolved.

We’re grateful to have Redo as a partner as we continue to grow!

I have liked using Redo Returns and the email/SMS add on. I was having issues with my deliverability when emailing directly out of Shopify and Redo solved that.

Cade provided great customer service today on an order issue. I appreciate that Redo is always happy to help and make adjustments to their product as their customers ask + need it!