Referral Candy & Affiliate

We used this app to attract new customers via our loyal existing customer base. In around 6 weeks it's brought in around £800 in new sales, pretty impressive but I would say the success is down to a strong offer for advocates and referred friends.
Support has also been great, a super fast response on their on-page chat with knowledgable staff (special mention to Karen for answering endless questions).

https://www.kartel.co.uk

JC from Referral Candy was immediately responsive once I signed up late at night. He immediately made contact, enabled me to onboard myself at a quick pace and then followed up to cover off on questions the next day that had come up during onboarding. He proactively outlined best practices that were most relevant once he reviewed my initial setup and then went through a live/engaging Q&A on my outstanding questions. 10 out of 10 service!

Great app! Very helpful and friendly team who will check back in and monitor the success of your your campaigns which is great. Highly recommended!

* Just an update after having used RC for some time now, it is working extremely well for us and the support we've had from our account manager Tom has been next level. He always goes out of his way to make sure we're getting the best service and that our campaign is tracking as well as possible.

We love ReferralCandy and it's been a huge asset to our business. I initially had a poor customer experience with a rep on their team, but their Head of Customer Support (Jaime) followed up with me personally and helped fix the issue. Big thanks for that and we'll continue to be a client because of this. UPDATE: Had a small issue that was fixed immediately by Jon from the support team. ReferralCandy continues to earn our business day-in, day-out.

We will use use this App again and of course we will recommend it to our friends. Karen was AMAZING! She helped us step by step in modifying our account. In addition, she provided us with great recommendations on how we can improve our referral program. Our emails and chat questions were responded within minutes! This is by far, the best customer service that we have ever received. Thank you Karen for making ReferralCandy AMAZING!
Best, Ashley

The app is great because you can offer product gift to advocate and not only coupons and the customer service is great ! Thanks Cris for your help !
But I put only 3* because the app cannot work with SEAL subscription and Seal subscription is the only subscription's app working with stripe. (In France we don't have a lot of choice...) I really would love the referral program works with subscription's products... I hope it will change in the future ;-)

Fantastic app, and the support is mega! I've never had support this good before from online chat, not only did Hannah resolve my issue really quickly, and with a really nice, friendly manner, she also picked up on something I'd missed (I'd not added custom imagery and info in the social sharing section) and sent me a screen grab, and gave me a link to where I could go in and edit it. Fantastic, I wish all other firms offered online support like this!!

So happy with the customer service provided by Referral Candy. I contacted them by LiveChat and Mardie replied to my message in seconds. She was so kind and helpful. This is so important for any service you provide: how fast and efficient you reply back to your customers' concerns. Thank you so much again, Mardie, YOU ROCK! The software's been working great till now. A very friendly interface and clear information provided all the time. Highly recommended

We've only just signed up to Referral Candy and haven't had too much experience using the system yet but the support so far has been exceptional. Dwight has been incredibly helpful, thorough, and friendly. He did a fantastic job of explaining all of the features and functions to us in a way that was simple for us to understand. We're really looking forward to testing out Referral Candy over the next few weeks and learning more about it with Dwight's help.

Super impressed with the customer service. I sent a question and within minutes Karen had an answer. She ended up working with me for over an hour! Answering all sorts of questions about colors and functions. She helped to customize the app to fit my need. Karen actually just made the changes for me! Wow, I have never experienced such top notch help. I was debating whether to go with Referral Candy because of the price... You definitely get what you pay for!