Referral Candy & Affiliate

I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.

We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!

Referral Candy has been a fantastic app.I have had it in use for 12 months now and the platform is very easy to use, plus it really has helped my business. I love seeing the large number of shares on Facebook from people in the program [I think it was 350 shares this month], and the converted sales. Word of mouth for my business helps enormously, and Referral Candy make it very easy. It's totally worth the investment in my eyes. Thanks to Karen for recently help make an adjustment to my program also : )

So far, I've had a great experience with Referral Candy. It was easy to set up and the platform has helped my customers to spread the word about our brand. These referrals have led to thousands of dollars in additional revenue at a minimal acquisition cost.

Customer service has been helpful when needed. Jon was very quick to respond to a question I had and he actually followed up to ensure that everything was still find a few days after the fact!

For the right business, Referral Candy can be a game changer.

We began using Referral Candy and so far are happy with the app. Set up is pretty simple and I find the UI to be intuitive and easy. We haven't seen a huge impact to sales yet, but we've just soft launched, so am hopeful this will pick up once we begin promotion in earnest. Just want to say that where Referral Candy team has shined the most for me is with customer service. Benz in particular has been a HUGE help, and responded almost immediately to any and all inquires I've had regarding set-up and use of the app.

In debating how to review this I realized that, I don't have a very comprehensive scope of the other referral apps. It's because I tried a few, REALLY didn't like how they worked, immediately uninstalled and eventually found referral candy. There are new ones out there, but I haven't bothered and I feel like that in itself is something.

This app works wonders. It works brilliantly and it's super simple. If anything, it really under credits itself for how many sales it generates in the dashboard from my experience.

This app is great but is missing one thing, in my opinion, to be AWESOME. I wish Referral Candy would allow me to see the unique code that gets sent out to my customers. There have been times where customers would lose their email and require it to be sent out again. There is no option to send them another new one and void the old one or send them a copy of the code already sent to them.

Hats off to TIPPY who has been here for my business time after time with quick and efficient solutions! He deserves 5 stars alone.

We had some initial complications with the integration of recharge regarding the automatic discount code being applied to subscriptions. However, this was resolved with the help of Derek our Customer Success Manager when he went above and beyond to get any problems we faced resolved and make sure everything ran smoothly thereafter. Since then we have had over £4000 worth of referral sales using Referral Candy. There's no surprise that this brilliant app has a great team behind it I would highly recommend using this app.

This is the first time I write a review - Incredible bad customer support, UI not clear. Fo three days I was chatting with customer support without any clear guidance how to send me mails out. The only thing they could say was "Let me ask our engineers"
I gave up.
And for canceling my subscription I needed to contact support.
I am since 2019 using Shopify apps never encountered such a bad experience.
My colleague with even more experience has the same opinion.

UPDATE: I will wait until you contact me or resolve the problem

Our customer success manager Derek was amazing. We had been running a discount based reward campaign that we set up ourselves for a short time and we weren’t seeing great results do to the one-time purchase nature of our products. Derek reached out, offered his help, provided excellent suggestions and diligently walked us through the entire creation of a new cash based rewards campaign, answering tons of questions along the way. We look forward to seeing the result of these changes but either way Derek was great a great help!