Referral Candy & Affiliate

Referral Candy & Affiliate

Reviews (1,482)

Overall rating
4.9
Counts per rating level
  • 90% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as easy to set up and intuitive, even for first‑time app merchants. It’s praised for running referral and affiliate programs in one place, boosting sales and repeat purchases. Merchants like the robust features, Shopify and Klaviyo integrations, customization options, and accurate tracking. Performance is reliable once configured. Support is frequently described as exceptional, with fast, patient help for setup, customization, and troubleshooting.

June 17, 2020

Dwight was super helpful. I didn't know how to utilise the app properly at first but now I have great tips, I'm looking forward to seeing how the performance goes up (it was already above average with no tips!) Thank you!

Real Chai
Australia
About 1 year using the app
December 15, 2020

I've found the app to be intuitive and easy to set up. I was able to email all past customers to invite them to our new referral program. Derek Benito was very helpful in reviewing our set up and suggesting optimizations.

FireCreek Snacks
United States
10 days using the app
September 8, 2022

I was a bit confused trying to edit the post-purchase popup, but Katherine was very quick to help me (less than a minute!) and sorted out all my problems. Very impressed. I'm looking forward to testing the campaigns live!

Brigantes Consulting Ltd
United Kingdom
About 4 hours using the app
ReferralCandy replied September 9, 2022

Glad to have assisted you today. Looking forward to see great results in your campaign.
- Katherine

June 6, 2019

We have been using referral candy for our brand, and we had some problems on editing some of our pages. Tomas helped me out today on my referral page edit! His reply was quick and simple. Thank you for your detailed help!

インクボックスジャパン
Japan
17 days using the app
April 19, 2022

Best customer service of any app I've used!! Had an issue that I realized was a Klaviyo problem, rather than Referral Candy. Once the issue resolved, the app worked like a charm. Excited to see what sales can be generated!

Fodeez® Frames
United States
9 days using the app
ReferralCandy replied June 1, 2022

Thank you for taking the time to review your experience! We're passionate about our work and your feedback inspires us to do even better! - ReferralCandy Team

Edited July 30, 2018

Tippy was awesome! What started off as a brief question on one of our affiliates turned into a phone call where Tippy helped us access our current campaign and places to improve conversion. Way to go above and beyond Tippy.

Fixd Automotive
United States
About 1 year using the app
April 27, 2018

Amazing program and service. 10 days into the free trial and freeds.com has already gotten sales and hundreds of extra site visitors. Would highly recommend to anyone looking for a cost effective referral program on Shopify.

Freeds Canada
Canada
10 days using the app
April 21, 2022

still setting it up but just wanted to come on to say Jelson has literally already been so helpful and so quick at responding. Only downloaded it about half an hour ago and responded within about 30 seconds. Insane service.

Dilly&Fin
Singapore
About 1 hour using the app
ReferralCandy replied June 1, 2022

I am grateful for your positive review! We are so happy to hear that the customer support was up to par with your expectations. - Jelson

July 29, 2022

I've enjoyed working with Referral Candy and wanted to note that my contact, Jon Dolor, was a great help in resolving my account concerns and was kind enough to follow up on communication to ensure that we were taken care of!

Donna Bella Hair
United States
Almost 2 years using the app
ReferralCandy replied August 1, 2022

Thank you for your kind words! I'm definitely delighted to have been able to assist you! - Jon

November 14, 2019

Just finished speaking to Referral Candy's Tippy and he was great at helping us navigate all the questions we had and pointing us to the places and resources we needed. Very happy with Referral Candy's customer service so far!

The Skin Deep
United States
8 days using the app