Refersion Affiliate Marketing

Refersion integrated painlessly into our Shopify store. We have lots of experience with affiliate marketing and networks, and this app has lots of easy-to-use features for defining commission levels, terms, and creatives. No set-up fee and the low minimum remove risk of the unknown (compared to high set-ups and monthly minimums of the big networks!). I also like the fact that the affiliate links will point to our domain instead of the affiliate network domain for redirect. Unknown still is the functionality of the marketplace channel that allows the merchant to recruit passively from the Refersion affiliate base. It also should be understood that unlike other affiliate networks, the merchant is responsible for the payout of commissions, although the ability to integrate with PayPal MassPay should make this an easy task (haven't done yet).

So far so good. Very easy to set up and use. And if you have any questions, Shakima is the word! She'll make it out of a bottle to help you… taking customer service to a whole new level!

Be careful what permissions you give them. Refersion logged into my account and created a 100% discount code for my product without my consent.

To use Refersion, they give themselves permissions within your Shopify store that allows people to do this. I am not personally comfortable with giving strangers this level of access -- especially when they feel comfortable creating discount codes without my permission.

What's the point of having an affiliate program if you can't communicate effectively with them? What Refersion doesn't tell you is that your affiliates CANNOT read the messages you send to them from their mobile device.

So we sent an announcement to 200 affiliates and then went about our business. Two days later our Customer Support inbox is flooded with messages from our affiliates saying they NEVER got the message. Why? Because 100% of them accessed their dashboard from their phone.

When I reached out to support I received this response... "As of currently Refersion hasn't yet been optimized for mobile..."

So there you have it. If i'm managing an affiliate program, I would NEVER use Refersion, until it works across all platforms. An app that doesn't work on mobile? Dumb.

Keith was very helpful and responded to my emails very fast.

John is so helpful! Thanks for the wonderful customer service.

Janice was very helpful in helping us setting Refersion up for our store!

Great customer service. John went above and beyond to help us get set up and going!

Janice was awesome! Being new to Refersion, I had some questions which Janice was super helpful with. I also appreciated how quickly she responded and got me all set up, thank you!

Awesome support! Emma is amazing !