Releasit COD Form & Upsells
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Reviews (2,462)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is essential for COD and dropshipping, making order management much easier and boosting conversions and average order value with upsells, downsells, and quantity offers. They find the form easy to set up, highly customizable without coding, and often better than standard checkout. Integrations like Google Sheets and tracking tools are valued, and support is frequently described as fast, premium, and extremely helpful.
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Muy rapido y eficiente excelente servicio
muy efectiva y rapida atencion, muchas gracias, es una persona muy cordial y amable.
Me parece muy bueno, aunque aun no se muy bien como funciona todo, debo seguir aprendiendo para sacar el maximo provecho.
excelente
muy buena aplicación!!
Que es una excelente aplicación, ayudan muchísimo!
App stopped working and lost many order, because customer wasn't able to complete order.
They ask me to reinstall, which make me subscribe to their plan again.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
I’m truly sorry to hear that your customers were unable to complete their orders and that this resulted in lost sales. We fully understand how serious this is, especially when it directly impacts your revenue.
Regarding the reinstallation, I want to clarify that reinstalling the app should not result in double charges. Shopify manages app subscriptions, and if there was any unintended rebilling after reinstalling, we are more than willing to review it immediately and ensure it is properly resolved.
The suggestion to reinstall is sometimes used as a troubleshooting step to refresh the app connection with Shopify, but we understand how frustrating it can feel — particularly during an active issue.
Please contact us directly with your store details so we can verify your subscription status, ensure you are not incorrectly charged and confirm everything is now working properly
We take situations like this very seriously and are here to make this right.
Mehmed, Tech Support App Lead
We had an issue with the application and contacted support via chat. A representative named Dzenan responded. We explained the problem we were experiencing, and he was extremely helpful, paying close attention to every detail and, most importantly, resolving the issue.
It’s very important to have someone like that on the team—someone who truly cares about the client and takes the time not only to fix the problem but also to offer advice and guidance. All praise for Dzenan, and we will definitely ask for him again if we encounter any issues in the future.
– Issue Resolved & Good Support Response (Updated)
UPDATE:
After my initial review, the support team contacted me and handled the situation professionally.
They:
• Restored my 1-year paid plan
• Offered compensation for the inconvenience
• Took responsibility for the issue
The problem on December 23rd, 2025 caused real disruption to my business, but I appreciate that the team:
• Responded clearly afterward
• Fixed the issue
• Made an effort to compensate the losses
While the incident itself was frustrating, I believe the way a company reacts matters a lot — and in this case, they improved the situation.
I hope they continue improving:
• Communication before technical issues
• Preventing paid plans from being affected
Thank you to the support team for resolving the problem
Excellent customer support, had some problems but we reached an agreement and everything was solved. This is probably the best COD app for Shopify.
