Releasit COD Form & Upsells
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Reviews (2,464)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is essential for COD and dropshipping, making order management much easier and boosting conversions and average order value with upsells, downsells, and quantity offers. They find the form easy to set up, highly customizable without coding, and often better than standard checkout. Integrations like Google Sheets and tracking tools are valued, and support is frequently described as fast, premium, and extremely helpful.
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Excellent customer support, had some problems but we reached an agreement and everything was solved. This is probably the best COD app for Shopify.
Service outage lasting over 24 hours and still ongoing. No updates, no status notifications, no communication at all. Unacceptable reliability for a COD form app.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
We sincerely apologize for the extended service disruption you experienced. An outage lasting this long, especially without clear communication is understandably frustrating and unacceptable, particularly for a COD form app that directly impacts order processing.
Reliability and transparency are extremely important to us, and we regret that we fell short in your experience. Our engineering team has been actively working to resolve the issue and restore full stability as quickly as possible. At the same time, we recognize that better real-time updates and clearer communication should have been provided.
We are reviewing both the technical cause and our communication process to ensure improvements are made on both fronts. Your feedback is taken seriously, and we truly appreciate you raising this concern.
If you are open to it, please contact us directly so we can provide you with the latest update regarding your store and ensure everything is properly restored.
Mehmed, Tech Support App Lead
Don't use this form, your sales will get affected Here's why:
It has a massive error since yesterday, it's been almost a day and they still haven't fixed it. The form is not loading, our sales crashed for almost 80%.
Their support is really slow
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
I’m truly sorry for the experience you’ve had and for the impact this issue had on your sales. A form not loading ,especially for an extended period is extremely serious, and we fully understand how this could lead to a significant drop in conversions.
We have identified the root cause of the issue and implemented a fix to restore normal functionality. We are also reinforcing our monitoring systems to detect and resolve similar issues much faster moving forward.
Regarding support response time, I sincerely apologize if you felt we were slow. During high-impact incidents, we prioritize resolving the technical issue as quickly as possible, but we recognize that timely and clear communication is just as important. We are actively improving our response and update process during critical situations.
If you are open to it, please reach out to us directly so we can personally verify that everything is fully operational on your store and assist you further.
Again, I’m very sorry for the disruption and the impact on your business.
Mehmed, Tech Support App Lead
Experiencia muy negativa – pérdidas económicas reales incluso en plan premium
El 23 de diciembre, uno de los días más importantes del año para ventas, la app dejó de funcionar de forma crítica.
El formulario se mostraba correctamente, pero al confirmar el pedido el botón quedaba en “cargando infinito”, impidiendo que se crearan pedidos. El error técnico que aparecía era ApolloError – status code 500, lo que confirma un fallo interno del servidor.
Tenía campañas publicitarias activas con inversión significativa, y durante varias horas la tienda estuvo técnicamente inoperativa sin que me diera cuenta de inmediato. El resultado fue una pérdida considerable de dinero y oportunidades de venta.
Quiero aclarar que estoy usando el plan más caro y “premium” de la app, precisamente porque manejo volúmenes altos y necesito estabilidad. Aun así, el fallo ocurrió sin ningún aviso, respaldo ni sistema de contingencia, lo cual es inaceptable para un plan que se vende como el más completo.
Probé desde múltiples dispositivos y navegadores. Incluso desinstalé y reinstalé la app, lo que solucionó el problema de forma temporal, pero el fallo volvió a repetirse, demostrando que no se trataba de un error de configuración sino de un problema serio de estabilidad.
El soporte respondió disculpándose, pero confirmó que los pedidos no se pueden recuperar y que no se hacen responsables de las pérdidas ocasionadas, algo extremadamente preocupante tratándose de una app que controla directamente el proceso de pedidos y facturación.
Debido a esta experiencia, y considerando que incluso en el plan premium no existe protección ante fallos críticos, he decidido migrar a EasySell, ya que no es viable operar campañas pagadas confiando en una app que puede dejar de procesar pedidos sin asumir responsabilidad alguna.
No recomiendo esta app a negocios que invierten en publicidad o dependen del COD. Si la usas, ten siempre un plan B, porque una caída como esta puede costar miles en cuestión de horas, incluso pagando el plan más alto.
Hi there,
I am Mehmed, Tech Support App Lead for Releasit.
First of all, I want to sincerely apologize for the experience you described. We fully understand how critical December 23rd is for sales, especially when running high-budget advertising campaigns. Reading that your store was unable to process orders during such an important period is something we take extremely seriously.
The ApolloError status code 500 you mentioned was related to a temporary server-side incident. Our engineering team worked to resolve it as quickly as possible, but we completely acknowledge that even a few hours of disruption during peak season can have a significant financial impact.
Regarding order recovery, we truly wish there were a way to retrieve orders that were never successfully created in Shopify due to the failed confirmation. Unfortunately, when the checkout submission fails before Shopify registers the order, there is no data stored that can be restored. We understand how frustrating this is, especially when paid traffic is involved.
We also want to clarify that stability is our top priority, particularly for merchants on higher-volume plans. Since the incident, we have implemented additional monitoring and safeguards to further reduce the risk of similar occurrences.
We respect your decision and genuinely regret that this situation led you to migrate. If you are ever open to discussing the matter further, I would personally be happy to review your case in detail. Your feedback is important to us and helps us improve both our infrastructure and our communication.
Again, I’m truly sorry for the disruption and the impact it had on your business.
Releasit is honestly one of the best apps our brand has ever used.
We’ve contacted their support many times, and they always reply incredibly fast.
A special shoutout to Khusbhu, she was absolutely amazing. She was attentive, patient, and extremely helpful. She spent nearly two hours working with us to solve an issue related to our theme. Even though the problem came from our theme’s side, she stayed with us, investigated everything thoroughly, and ultimately got it fixed.
It’s very easy to use, and most of our sales come through this COD form. When I needed help with a unique design issue, I was surprised by how quickly I received a custom solution tailored to my needs.
la atención fue rápida y la solución a lo que necesitaba. Siento que hubo mucha ayuda. Gracias
Muy buen soporte técnico, excelente...!!!! recomendadísimo!!!
Really impressed with the support from Khushbu. Another agent couldn’t resolve my issue and even suggested uninstalling the app, but she fixed everything quickly and efficiently. She also solved a problem with shipping charges not applying. Excellent support and app so far!
The app is fast, easy to customise, and perfect for COD-focused stores. Everything works smoothly, and the new form version gives you full control over the customer flow.
A special thank you to Kemal from the support team — extremely responsive and solved my issue right away.
Highly recommended!
