Reviews (119)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a 24/7 sales associate that understands products, answers questions, and guides shoppers to checkout. Many report big conversion and ROI gains, plus major reductions in support workload. Setup is called quick and plug-and-play, with strong Shopify and helpdesk integrations. Merchants like the natural, brand-aligned responses, guided product finders, abandoned-cart flows, and reliable scaling, often calling it a must-have part of their tech stack.
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The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.
We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.
We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.
This app is great. It's easy to train and offers great customer service 24/7. I asked about an integration and received excellent customer support from Kylee. Good company.
Easy to integrate into our Shopify store, onboarding call was informative and support team is quick to respond to any questions/ issues. Looking forward to growing with rep AI.
Annoyingly guesses answers and often answers incorrectly.
Support staff not good. Instead of providing solutions, just keep asking the next question.
We have had a fantastic experience working with Dafi! She is been incredibly supportive, proactive, and always goes the extra mile to ensure everything runs smoothly. Her communication is clear and timely, and she genuinely cares about delivering value and solving problems. Dafi has been a true partner throughout our journey, and it is been a pleasure collaborating with her. Highly recommend working with her and the team behind the app!
Incredibly easy integration, superior function. Rep AI has shown some great results so far with generating/saving extra sales for our business.
Excellent app and does what it says. 7x ROAS so far
Yuval helped us with our issue right away! Awesome tool and amazing service, I highly recommend Rep AI!
