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I needed a while to figure out how it works. Lately we don't have any problems. Except it needs a long time to create the barcodes.
Of course, we would be happy, if this app would make it possible to create barcodes and print them directly from the inventary, right when products come in.
If I could give it negative stars I would. The other app worked fine. I literally have been trying for 2 hours, following their "directions" and trying on my own, and I cannot get a label centered. I have wasted an entire roll of labels because of this junk. Outrageous this is considered an upgrade.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
For some reason it completly quit on me. It show me an error. so i deletd it and try toinstall it again and now the app just doesn't work. doesn't allow me to add it and it show me the error again. this is all crazy. I have no idea what to do. I have lots of labels to make and ths is very frustrated.
Thank you for reaching out and bringing this to our attention! If reinstalling the app didn't resolve the issue, then it's possible that the issue could be related to the cookies settings on your browser. To resolve this, we'd first recommend checking your browser's settings to see if you have enabled cookies (https://bit.ly/3MZBAmE). You can also try using a different browser or device to check whether the issue is localized or system-wide.
If the issue continues to persist, then it looks like we'll need to access your account in order to resolve the issue. While we’re not able to provide account-specific support via the Shopify app store at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
I have run into duplicate barcodes, several, since my shop reopened 3 days ago. Also, I have had been trying to scan products created today and none are scanning. This is frustrating. The POS doesn’t recognize the products at all. But if I search the product with the barcode number in the admin, they are there.
Hi, there. I'm sorry to hear that you've been having these issues with the app. I would recommend reaching out to our support team so that we can troubleshoot these with you and get the app working as intended: https://bit.ly/2AWw5VA. Thank you. - Brie, Shopify Support
Everything has been perfect, up until today. I'm not sure if it is a glitch in the system or a new feature, but when I try to print labels it takes me back to the template screen instead of Label Preview. It just adds another step to printing labels because i then have to search that product again to print a label.
Thank you for taking the time to provide feedback and letting us know about this extra step. I can see why this would be an inefficient and time-consuming feature. Your feedback will be communicated to our development team. -Emily, Shopify Support
Awkward interface. I do appreciate the batch print feature, but I don't love having to manually reset the printer used, the paper size, and the scale factor every time I go to print. That being said, I'm quite appreciative of the fact that the app is free, and hope that Shopify continues to improve the functionality.
This works okay but I really wish it would integrate into the "transfers" tab. It's very time consuming to have to receive inventory and then go into a separate app and reselect all of my merchandise to print labels. It would be amazing if I could print labels for the items I got in directly from the Transfers screen.
Hi there. Thank you for taking the time to leave this review and great feedback. I can certainly see how this idea would benefit your shop when printing labels. I would be happy to submit your feedback to our developers for future consideration. Thanks again! -Marty, Shopify Support
The app is really easy to use. I only wish it would show the SKU on the items after you print the labels, since you cannot see the name on the label after it's printed. I also wish it would fit the name or part of the name of the item on the Jewelry Label and the 1" square. If it had that, I would have given it 5 stars.
I've used the app for 3 months now in my boutique. It works as I expected. The only things that cause problem for me is the fact that I can't print labels coming from a "transfer". When a new stock is coming but some of the product are "restock" it would be easier to be able to print directly from the transfer in Shopify.
Thank you for writing your review and for letting us know that the app has been working well for you for the past three months. The ability to print labels directly when they are set as a transfer would certainly make things easier, so I will be sure to pass your feedback onto our app development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
We cannot adjust the size right for our labels.... The previous app was way cleaner and easier to set...
We are using the 30336 sized label and there is always part of the description and title that gets cropped... you guys need to make it adjustable so that if w have a longer title, it doesn't get cut after 12 characters...
Thank you for sharing this feedback with us. This is due to a current limitation on how many characters can fit on the label based on the label size:
> Small (1" x 1"), maximum of 6-8 digits
> Medium (1" x 2 1/8"), maximum of 22 digits
> Large (1 1/8" x 2 1/8"), maximum of 40 digits
> Butterfly/Barbell (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom)
There is more about that here in this link here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels
We’re always looking to improve apps with this kind of feedback, and we are working to improve the way our apps work with stores and what they can offer merchants so as yourself. I will be submitting your feedback as well to our developers too. I’ve also followed up with an email to you as well if you have any more questions. Thank you.
Niall, Shopify Support.
