Reviews (476)
Refine
-
By rating
When it works it's great but I am weekly having problems with it- it's quite frustrating..............
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into consistent problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -Victor, Shopify Support
Love this app, so easy to set up and use with the Dymo Label Writer 450. Templates are easy to set up without any code and make great, professional looking labels
There's not enough supported label options. Personally, I need to print 2" X 1" labels, and I use a Rollo printer.
The option to create custom label sizes would be great.
Thank you for writing your review and providing your feedback to us here. I can see why greater flexibility in terms of label sizes would be a useful option for your business so I will be submitting your feedback to our development team for their consideration. We are always looking for ways to improve our platform and the apps we offer, and merchant feedback plays a large part in determining what changes and features can be implemented. Thank you once again for letting us know your feedback. If you have any further questions about the app, please reach out to our support team at anytime. -Victor, Shopify Support
Really liking how streamlined this app is! I did like how my previous one had a list of recently created products that needed barcodes, which is missing from this app. Add that back in and it's 5 stars xx
Hey there! Thank you so much for this feedback. I had noticed that you had an older version of this review so I have reached out to you via email to offer some support. I look forward to hearing from you. -Bo, Shopify Support
I used to really love this app. However, it automatically changed my label printing settings, and now I can't print on any labels other than square. I wish it would also print on Dymo medium labels, but it's currently not an option.
Thank you for writing your review and for providing us with this feedback, it's much appreciated. I'd like to learn more about what your printing settings were before and if it's possible to revert back to them, so I will be sending an email to you shortly to discuss this in more detail. Please look out for that and get back to me there. -Victor, Shopify Support
This is a horrible "update". Awful work flow, you have to search for all your new inventory without a good filter for that in products and then create a barcode and THEN GO BACK and do it all again to print. I have also waisted about 48 labels trying to get the sizing right. Awful.
Thank you for your feedback. We are always looking for ways to improve our app functionality, and I've reached out to you via email to offer further support and to receive any additional feedback. I hope to hear from you soon! - Freddie, Shopify Support
I can see why other users gave this app a one star. It doesnt allow much customization on the printer sheets, meaning skus may get cut off a bit, wont print out perfectly. Is it usable? Yes. Is it handy? Yes. Can you use it from a phone or your POS? Yes. Is it diamond encrusted? No. Its nothing special, but it's free. You just need the correct type of labels for your printer.
TLDR: This cost me a good bit of manual effort to recover from an overly ambitious action taken by the app. Be warned, if you want to mix barcodes with some of your products having externally assigned barcodes and some having generated barcodes, be sure to take backups regularly. This has an option to overwrite ALL barcodes that have not been automatically generated. Meaning this will wipe out ALL externally assigned barcodes from all products without a warning or confirmation. This was done by an employee, as there is no way to prevent it through permissions. I want the employee to be able to create new barcodes, but not overwrite the entire database of barcodes. Seems like this would be a valuable option to add. FYI, recovery was not simple, We had 10 days worth of heavy turnover since our last backup. Luckily, I was able to code up a solution to recover the older barcodes for the pre-existing barcodes, but the newer entries where a total loss. We had to manually rescan 400+ products to recover. One would think that shopify would have thought this one out a little more, and that they would offer a free backup scheduling app for when things go badly. Not really impressed.
Hey, there. Sorry to hear about the issues caused by the overwrite and we'd be happy to share your experience with our developers, so that your suggestions can be taken into consideration for future developments.
As for backing up, there are a couple of options you can consider - you can export a copy of your products to a CSV file (https://bit.ly/3wCodAB) or use a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f), which is capable of scheduled backups.
Thanks again for taking the time and sharing these suggestions with us. Cheers! -Elias, Shopify Support
It's easy to use, but it doesn't have labels for the Rollo printer. So guessing to find what works is annoying. When I can get it to work, it works well.
Thank you for providing your feedback to us here, and I'm glad to hear that the app works well for you when you're able to get it working with your printer. The app is designed to work best with supported label printer brands, such as models offered by Dymo and Zebra, so may not be fully functional with Rollo printers. You can read more about the app and its supported models here: https://bit.ly/3vu8zXO. -Victor, Shopify Support
We are using this app but the ability to move items on the labels are so limited and hard to create what we want our labels to look like and get the info we want on them.
Hi There. Thank you so much for taking the time to leave this review and feedback. We can certainly see the benefit in potentially adding more customization options when creating labels. I would be happy to submit your feedback up to our developers for future consideration. Thanks again! -Marty, Shopify Support.
