Reviews (297)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this app as very easy and fast to set up, with smooth Shopify integration and no performance issues. They report higher conversion rates, increased average order value, and fewer shipping‑related tickets and disputes. Key benefits include shipping protection, return assurance (even on final‑sale items), and shifting risk away from the merchant. Support is consistently praised as responsive, proactive, and helpful with onboarding and customer service workflows.
Refine
-
By rating
21333333333333333333333
This app is working well for us so far!
Great app and great service. Seel was quick to install and works smoothly with our Shopify store. It helps improve customer confidence during checkout and reduces the workload caused by lost, damaged, or delayed orders. The support team is responsive, and the overall experience has been excellent.
A very useful app for Shopify merchants. Seel was easy to set up and has been running reliably. Order protection helps build customer trust, while reducing the number of shipping-related questions our team receives. Claims are straightforward, and the support service has been consistently fast and professional.
App is amazing for small business to help customers track and return their orders. Highly recommend!!
Just launched on my site and excited to let my customers know they now have this option. The onboarding process and customer service has been top notch!
Update: I have bumped it up to two stars since I was finally able to get access to the app. I filled out the application last night and haven't heard anything yet. I was told a collaboration request was sent, but I do not have one from them. Emails from them only come late at night (maybe they are in a different country?), so getting anything done seems to be a slow process. It is definitely not as quick, easy and seamless as they make it sound. They had a dead email going to the "Get Support" button. Hopefully they have now fixed that. When I tried to add the app to my store I kept getting an error. I tried contacting them through the get support button, but never heard from them. I have now deleted the app and will look into other options.
We are so sorry for this bad experience you had. We are currently upgrading our app and that's why you are facing error when installation. Our upgrade will be deployed tomorrow. In the meanwhile, as an alternative, you can visit our new admin portal https://admin.seel.com to start the app.
Our support team has reached out to you to assist.
Thank you for choosing us and we are terribly sorry again for the inconvenience caused.
While our peers are all competing on price, we rely on Seel to secure our trust! When the customer saw that someone would compensate for the lost package, they no longer hesitated to place an order. The customer service girl finally doesn't have to quarrel with the Courier company every day. hhh
Access to Seel data for three months:
Logistics dispute working hours: 67%
The return rate of goods with insurance labels is 22%
Customer service satisfaction rate ↑40%
Technical solutions are the true blue ocean!
Good app and customer service. Helps with customer and trust
great easy free app
