Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!
Excellent and efficient customer service! Had an issue and it was resolved in no time at all.
Customer Support is always 1000/10. I like how they are following up with the concerns and quickly available to assist.
Fast and speedy response. So helpful always. She fixed by issue within 5 minutes - very happy
The App is very intuitive and the onboarding support is great! Junessa supported me through the process and ensured all setup was correct.
I had a question about how to extract raw data that shows all the returns we received for a specific month and lists all the products that have been returned along with their reasons for return. Nikki was able to provide me with a swift response and steps.
A little confusing to configure, but the support is always available and super helpful and knowledgeable.
Really Nice customer care and the application is truly great. I've tried many others with the same scope, but only this one is truly complete and works correctly in all parts
Amazing service, the most seamless app for managing my returns. The live chat is always available for help!
Angelo is awesome! He helped me with my concern and never left me.
