Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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Great features and more importantly supported with quick and knowledgable service. Easy to set up and easy for customers to use and understand.
The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.
Best in class support, a deeply involved ruleset, and automations? This app is just the best at what it does. I could not give any higher praises to this app and team, if you are nervous about your returns process, that ends here.
ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!
Always great Customer Service! Thanks Chris and Ray on chat! Always helpful, super fast! :)
Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.
Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!
Great customer help today as always. Thank you really appreciate your assistance.
Customer service at ReturnGO has been amazing and has bent over backwards to help a small business with its returns portal. Would definitely recommend it!
I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.
