Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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I use this app to manage all returns and exchanges on our store and it works perfectly. I love the features it offers and also the excellent customer service they provide. I strongly recommend this app.
I use this app to manage all returns and exchanges on our store and it works perfectly. I love the features it offers and also the excellent customer service they provide. I strongly recommend this app.
ReturnGo is extremely simple to configured. It's integrated with commonly used Shipping App's that saved me a lot of time. Their support team is execellent - they always alwyas get back to you quickly.
Amazing app and amazing customer service from Junessa Olid who is a pleasure to work with. She made this app solution a smooth sailing process with excellent training via a video call. Thank You!
Tapered
This app is exactly what we were looking for to help ease the return request/process for customers and us. The customer service is also excellent, with quick responses and the ability to setup video calls!
Love the app. Has made returns process much easier with visibility on why things are being returned. Moved over from a different up and couldn't be happier! Recommend! Also, the Customer Service team are fantastic!
ReturnGO has saved us time and money, but most importantly massively improved our customer experience. The product team has been very supportive and responsive, and is continually putting out new and useful features.
Switched from another returns app. This one has much more features and the customer service is very helpful with answering onboarding questions. Highly recommend to anyone who wants next level return management tools!
Not only is the app great, but the customer service has been so next level amazing that I'm shocked, and so grateful. Reyn has been so awesome helping us move over from Return Magic and get everything organised. So happy!
Can't recommend this app enough! Their customer service team has been amazing (especially Junessa) in helping us get set up and this app has really helped us to provide better levels of service to our customer base! 5 stars
