ReturnGO Returns & Exchanges

These guys are relentlessly committed to customer success -- which is prob what matters most in any app/product/partner -- so I gotta recommend them. I installed and self-onboarded and had some issues. The founder got on a call and walked me thru everything. TBH, I walked away thinking, "I gotta talk with my customers more; this guy is what good business looks like." Besides the people, what's gonna make this app a winner in the long run is that it offers customers who want to make returns a LOT of incentives/options to keep the item, donate it, get store credit, etc...so that we don't have to make painful refunds. That's an amazing feature and at a starting price of $10 it makes this app a fantastic choice for any sized store.

I've only just added this App and it is so easy to navigate, looks like it will be very beneficial to us and our customers as it allows exchanges and updates stock. Emails go to customers efficiently with updates. Very easy to use, and the 2 problems I couldn't' navigate myself were very quickly and efficiently looked after by the customer service team. Very happy so far.

Just an update / We have been using this app now for a while and it is very reliable and has helped with seamlessly organising returns. Our customers love using it and are happy that they can now do easy exchanges. It syncs perfectly with inventory and orders and the customer service is ten out of ten. Any questions we had were answered quickly and any changes we needed were done. Very very happy with this app.

I have been looking for a returns app that can manage returns, accommodate exchanges, and is simple to use. I have used and reviewed several, and none were perfect - they either lacked functionality, were very complex or cumbersome to use, or were too expensive for my small business. ReturnGo looked promising, so I gave it a try. I am very glad that I did because it is exactly what I need. The interface is simple to use both from the admin and end user; there are several return options that can be implemented & adjusted as needed. Most of all, the support team is fantastic and very responsive. I had adjustments I wanted to make to work for my specific setup and the team has replied quickly, resolved all my questions, and implemented solutions that work for me. Highly recommended, I will definitely keep it in my store.

Everything that Stephen said was an option on the phone was not! a feature where the customer pays for the retun is not available, they said they are working on it and will be available next week. I was following once a week for a month, after a month I received an email confirming that the option is now available, I schedule a call. On the call the person informed me that the option is not available, wasting my time again!!! Please note that this company is in India, both Rav and Lian that I previously spoke, have very little knowledge of the software and can not answer basic question! Also, the accents are beyond understandable. Both me and one of my managers had hard time understanding the representative! The app has limited functionalities, the demo "sales call" is all a lie, the tech team that suppose to onboard you has limited training, and no basic comprehension of how shopify works!!!

We started our initial account with ReturnGO for our tv segments as our then returns service was lacking features we needed. We were so absolutely blown away by the outstanding level of service that we have received, that we switched our website to ReturnGO too! We have all the features we need and more. We had the absolute fortune to have Stephen as our account manager and have never received better service! We have had some odd situations arise with our Shopify/website setup, but it has never been a problem for them! The care and attention to detail that we've been given is absolutely unmatched! The 24-7 chat support is incredible and every person that I've chatted with from RTG has been helpful, kind, and knowledgeable - thanks Lian, Mike, Nikki, and more! When we had a weird issue pop up that was time sensitive and hard to figure out, both Stephen (acct manager) and Eyal (founder) went out of their way to set up calls to handle our issue. I am very grateful to you both and to ReturnGO as a whole. We are very happy.

This app has been a lifesaver for us and our growing business. We no longer have customers asking for special consideration when returning their items as they're limited by an automated system, and our customers are now raving about our easy returns process in their reviews. It has saved so much time and money in processing returns, but I believe has also had an impact on customers ordering more as they can see that returns are easy if they get their size wrong. Before going with ReturnGO, I looked into Loop, ReturnsMagic, Aftership, Return Logic... all the big ones... and after using ReturnGo, I just don't know why anyone would justify the price tag of the big ones when they can get everything here (and more) for a really affordable price. I also want to say a huge thankyou to the team who help out with questions. As of recently, they now seem to have a team that are online during Australian business hours who can usually help with any questions I have, or otherwise will submit a request to the developer team to address once they come online. They're also constantly making great updates to the app that I didn't know I needed, and are very open to suggestions or requests for changes, often logging the change and letting me know when it should be active by. Highly recommend!

We've been watching ReturnGo for almost a year, waiting for some functions to be developed. The team at ReturnGo has been very responsive and very receptive to inputs and feedbacks, even before we started using ReturnGo. There were use cases that we have that initially ReturnGo couldn't support, and the team listened and developed functions to support our use cases, and contacted us to let us know to try ReturnGo again. The wait for the developments of the functions have been well worth the wait, and we've recently switched to using ReturnGo. ReturnGo support is very responsive and very patient. The team has grown quite a bit since a year ago. It is apparent that the ReturnGo team is highly professional and tries their best to provide a very robust product and service. We also heard great things about them during a tradeshow from a Israel / US trade representative. The founder is from US, so it feels like working with a US based company. The ReturnGo app from our customer/end user perspective appears to be very intuitive to use. From our perspective, it meets and exceeds the functions that was provided by the prior returns app that we used. The app is pretty tightly integrated with Shopify. There are quite a few return app on the market that works with Shopify. ReturnGo was on our short list of app for consideration.

I am thrilled to have discovered ReturnGo! I had previously been using ReturnMagic for many years, but Return Magic was acquired by Shopify, and Shopify pulled the plug on ReturnMagic (and there was no development or features added since Shopify acquired the app). ReturnGo is a welcome breath of fresh air! VERY responsive sales and support team.
The developers are actively adding and fixing and refining. As of 08-March-2022, I'd say most of the growing pains are behind them, and ReturnGo is all we need or want. The UX on the customer side is clear.
EVERY word on the UI can be edited.
They now allow a return label fee per return shipment.
RELALY LOVE the exchange workflow with draft order ready to 1-click process. About half our returns are color swap exchanges, so this is a very welcome feature. We can also ship the exchange on carrier scan - very Amazon like and great for the customer. I am not in love with the customer-facing email formatting. I have asked the devs to look at converting to plain text or a less complicated html structure. Overall, if anyone is migrating form Return Magic, this is a no-brainer.
If anyone is considering this because their return app is $$$$, this is your possible winner. I will jump back and update this review periodically. [UPDATE, 15-MAY-2022]
ReturnGo has been a 5-star experience for our team and our customers.
We have not had a single "your return process is complicated" from customers (which we had all the time with ReturnMagic) The ease of processing returns and exchanges on our side are also effortless.. one-click draft orders for exchanges saves time and money.
and partial exchange and refund makes it easy on the customer and us, I have only needed to engage with the support team once in 2 months for a routine question, and the chat service was fast and responsive to my question. The only thing that would make this app better is if made my coffee for me every morning. Thank you to the entire team @ ReturnGo for making this part of my business easier and better for the customers (and us).

I used this app and loved it, very helpful and the support is so good!
love the team. thank you for your work!

Good customer support and capability within the app. A few features to be desired that may be added later on.