Reviews (407)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.

December 30, 2025

Great Support Service.

OEAK®
United States
6 months using the app
December 28, 2025

Amazing support!

Le Edit
New Zealand
17 days using the app
November 11, 2025

Great program.

Boa Boutique
Canada
Over 1 year using the app
October 29, 2025

Always helpful!

Project E Beauty
Hong Kong SAR
About 1 year using the app
July 1, 2025

Great app, very user friendly, fast and helpful customer support

OKTAGON MMA Store
Czechia
Over 2 years using the app
June 27, 2025

The app is very helpful but where it truly shines is the customer support features.

Eight Ounce Coffee
Canada
Almost 2 years using the app
Edited June 15, 2026

Quick reaction time, always ready to help and assist with technical-heavy questions.

Maitea Berlin
Germany
About 1 year using the app
June 24, 2025

The system is has allowed for a better customer experience

GALXBOY
South Africa
2 months using the app
June 5, 2025

fantastic. Above and beyond

Poppy & Pine
United States
Almost 2 years using the app
April 9, 2025

Easy to use! Great support every time!

The Detox Market - Canada
Canada
Over 1 year using the app