Reviews (407)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.

Edited June 12, 2025

Always very helpful and responsive.

Noble Pillow
United States
Almost 2 years using the app
April 1, 2025

One of the most useful APPs we use in our store.

SANVT
Germany
Over 2 years using the app
March 28, 2025

Fantastic! Everyone is very helpful :)

Noosh
United States
4 months using the app
March 20, 2025

The best return app for any shopify business! loads of option and easy customer experience - must have for your shopify store!

TwentySix
Israel
Over 2 years using the app
February 7, 2025

Customer service is always willing to help and figure out any issues that occur.

Hammer Made
United States
Over 1 year using the app
December 26, 2024

Was very helpful and got the job done for me fast!

Seatec Outfitters
United States
Over 3 years using the app
December 16, 2024

must have app

Bogomore
United States
13 days using the app
December 13, 2024

Awesom, quick service! Very helpful and got my issue handled immediately!

Cave & Post Trading Co.
United States
About 1 year using the app
September 18, 2024

The person I spoke to was Amazing!

camillekids
United States
About 1 month using the app
April 10, 2024

Great service

Cala Fashion
Israel
7 months using the app