Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
Refine
-
By rating
Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.
The switchover to returngo has been really easy. Customer support is excellent, the flexibility is unreal. Definitely recommend this app for small business.
I have nothing but great things to say about this app. The customer service is stellar and the app works very well. The team is extremely happy to help with any issues we've had.
Great price, great customer service, and overall great platform! The customer service reps respond immediately and are knowledgeable and helpful and the platform is very customizable.
Ok as we all know, it is very overwhelming and exhausting trying to find the best solutions for our online stores. I was using Return Magic and since they are closing the first part of July I was tediously trying to figure out where to go next. Luckily I found these guys- ReturnGo. They give white-glove service all the way! I had 2 extensive in-depth onboarding calls that helped me customize my return portal to match my return policy. I'm absolutely thrilled that I discovered them because now I don't have to worry about this anymore. I found the best solution and it is ReturnGo- highly highly recommend! Thank you Lian! Cheers!
This is actually a great app. One star because I was very clear from the start that I needed to do cross-border returns (US returns need to generate a USPS return label to send the return back to us in Canada). This app cannot do this. One star for me doing days of configuration only to realize it can't meet our most basic requirement - a requirement I was explicit about with the support folks I chatted with extensively. If you need to ship returns within Canada or within the US - 5 stars. It's a great app. It's easy to use. The interface for configuration is straightforward with just enough power to enable complex rules and exclusions. The user experience is really nice too. I'm annoyed that we can't use this tool. The support staff were regularly available, easy to chat with and generally very proactive and helpful. I'm just annoyed at having wasted so much time.
Hello, and apologies for our (very) delayed response.
We genuinely appreciate your feedback and would like to share an important update: as of last month, ReturnGO now offers shipping label generation as a core feature. This means you can easily create USPS and other labels, including for cross-border shipments, without requiring any additional integrations.
You can find more details here: https://returngo.ai/ship-by-returngo/
We would appreciate the opportunity to connect with you, demonstrate these improvements, and address your previous concerns. Your feedback is valuable and helps us continually enhance our solution.
Thank you,
ReturnGO
I had a great onboarding experience with Junessa. She answered all my questions and helped me setting up the returns portal for my shop. RetunrGo is a great app with many features and fair pricing. Only in design I find they could improve a little bit.
We use ReturnGo in several of our shops, and are very satisfied.
We have gained a better overview of our return order and reasons, which help us create clear action plans to reduce the return rate.
The team behind is super friendly, and responds immediately.
