Reviews (406)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.

August 12, 2021

I love that I can just set it and forget it. This app takes care of all the tedious work. I has saved me time and saved me from a lot of headaches.
I think one of the best things about this app/company is the EXCELLENT customer service. I love that I can just chat with support get my questions answered quickly. If I ever have any troubles, I know I can count on their help.
Thank you!!!

dalia + jade
United States
About 1 month using the app
January 31, 2022

Really nice one to handle your returns. Had a lot of problems with all my returns, now everything is super easy!

MyMiningGear
Germany
6 days using the app
April 8, 2022

Très belle application permettant enfin de définir un portail retour simple et efficace. Possibilité de le connecter avec Gorgias pour notre SAV.
Mike et service client ultra efficace !

Eden Park
France
1 day using the app
March 12, 2026

Have used the for almost 5 years now. Always so easy to work with!

Normie Co.
United States
4 days using the app
Edited December 14, 2025

Return GO's support is phenomenal. From setup to answering any other miscellaneous questions, I appreciate their quick assistance.

VILLA GAN
United States
3 months using the app
July 25, 2023

Nica and Chris did an amazing job with my tricky request. They came up with a perfect solution which shall help us immensely! Very satisfied.

noho
United States
About 1 year using the app
March 18, 2022

Amazing app and support. They helped us to translate the app on our language and adjust it to our needs.

NOLD
Bulgaria
About 2 months using the app
January 28, 2022

So easy. Great support, amazing functionality. I installed it on one of my sites and then size more of them.

ShopMSD
Canada
About 1 hour using the app
March 7, 2022

the customer suport is a stand out. highly reccomend this app for anyone looking to enable easy return process for customers.

17 Sundays
Australia
About 1 month using the app
Edited February 10, 2021

this is a fine app and customer service is helpful. thanks so much for the help. you can exchange or refund and it integrates easily.

It's Juliet
United States
7 days using the app