ReturnGO Returns & Exchanges

I've been using ReturnGO for over 2 years and they've been exceptional. As Their customer service is second to none responding within minutes 24/7 and their team is extremely receptive to feedback when you have a feature need. I highly recommend this app, especially for the price as it compares to the other options out there.

Great product, very flexible, does what it's supposed to do and does it right. Simple to setup.
And absolutely AMAZING, stellar customer support. Very responsive, won't waste your time, gets straight to the point, helpful - turns out if wasn't a problem with the app but a mistake of our staff.

We've found the returns app to be a valuable tool that simplifies our return process and enhances our efficiency. It's incredibly user-friendly, and we would recommend it to others. The help center is also quick and effective.

This month, we began transitioning from Returnly to ReturnGO. Despite this being a significant undertaking for ReturnGO, they provided us with exceptional customer service, displaying professionalism and care. As for the app itself, we have encountered a few technical difficulties (which is to be expected when migrating to a new app), but their live chat assistance has been invaluable in resolving our issues. So far, so good.

Our company have been using ReturnGo for a few months now, and honestly, we have had nothing to a positive experience with them.

From the very first call where they showed us what they can do, their sales pitch if you like, was not pushy or too much like some of the other companies we called with at the time. Genuine, friendly and honest.

And since, every issue or query we've had they have been quick to help and where they haven't had an answer they've been keen to help and quick to deal with it.

Honestly, I wish there were more companies that were this helpful and easy to work with. Customer Service is exceptional.

For the platform itself, it's great! Easy to use, both front and back end, and accommodates everything we need from it.

The ReturnGo onboarding experience was top notch. Excellent customer service from Junessa and Tali. The service provided and functionality offered is equal to competitors but at a fraction of the price. Happy with our switch, and look forward to staying with ReturnGo for a long time.

This app has been a game-changer for me and has saved me so much time. I used to use the built in Returns Portal with ShipStation, but it did not have the customization options to choose different service levels with USPS, so I was always paying Priority Returns, otherwise customers would receive errors with First Class. Now having the options to do both returns AND exchanges has simplified things so much. This app really has it all - it does take a bit to get set up and understand everything - but once you pass that learning curve it's a very solid app. I couldn't imagine being without it now. As far as Customer Service, I have worked with many people, especially Lian, and they have all been wonderful and extremely helpful!

For the most part, our team enjoys using ReturnGO. It has streamlined our exchange process and has made issuing labels super easy. Except for a few minor glitches, it works well.

The team's assistance was remarkably helpful, competent, and prompt. They scheduled a Zoom call to demonstrate the app's functionalities, guide us on its usage, and discuss the settings, ensuring our staff was properly trained. The app itself is straightforward and user-friendly, and knowing that there's a supportive team backing it gives us peace of mind.

Great product. Lots of options, rules, if-thens. Love the exchange function for size/color. This has cut our return/exchange request process time in half. Thank you ReturnGo!