Reviews (406)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is a reliable long-term solution for streamlining returns and exchanges, reducing manual work and emails. They like the intuitive self-service portal, easy label/QR generation, and clear automated updates. Many highlight flexible, customizable workflows, strong integrations with Shopify, shipping tools, Klaviyo, and WMS, plus transparent pricing. Support is frequently described as exceptional, with fast, knowledgeable help and proactive setup assistance.
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This app is incredible. It's saved our business tons of time and effort as it makes returns and exchanges a breeze. It's one of the core apps to keeping our returns process simple and easy.
I recently had an issue with the back end and my first chat with support wasn't so helpful but someone reached out to me the next day via email to ensure that I could get my issue resolved (which it now is). I appreciate the attention to customer care they are providing. :)
This app took the place of Return Magic for our company, and it was very easy to train the team on. Customer service is always quick to respond and help out. Also quick to address suggestions. Customer experience seems to be very good from the front end. Any time support is needed they are fast and accurate.
This app has really allowed my company to simplify the returns process. I had a little trouble at first setting and understanding the parameters but the help has been great! They are always available and able to help me with any issues quickly!
Update: It’s been almost 3 years since we started using this app and I’m still impressed. They’ve continued to roll out new features, helpful integrations, and consistent improvements. What stands out most is the continued support — even after all this time, they’re still quick to help with any questions or issues. This is the kind of long-term reliability every business needs.
BEWARE! THEY CANCEL LABELS WHILE ALREADY IN TRANSIT.
I have been a user of this app for about 7 months now. The first few months have gone smoothly. I started this app in hopes to offer my customers more return options such as free returns for exchange/store credit, in hopes that in the long run I will save my business money. What happened was that the app continues to CANCEL return labels that are already in transit which ended up with my customers' return packages being LOST and cost me hundreds of dollars. I tried reaching out to solve this issue and they are trying to blame the postal service instead of taking responsibility for an internal issue, that of which they admitted. This morning I got two more emails from upset customers saying their returns were lost AFTER they had already dropped them off, because Returngo decided to cancel the shipment while in transit. I understand this app has many perks and I truly was enjoying it but if they cannot seem to take responsibility for the financial loss they caused my small business, due to their internal issues. This ended up costing me more money in the long run.
This issue was caused by an error with a third-party carrier. We worked closely with the merchant to investigate and identify the issue, and we also compensated them for the inconvenience, even though the error was not on our side.
Very convenient app and easy to use and understand.
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.
It has lots of useful features, a detailed knowledge base with clear guides, and excellent customer service - support replies fast with helpful explanations.
Nikki from customer service is VERY patient.
