AfterShip Returns & Exchanges

I added this app to help me set up a return procedure for my store. I had some questions about the set up process and reached out to support who quickly helped me out! This app is great for automizing your return process and is customizable for your brand. If you need help with creating return labels this App is sure to help you out!

Excellent and very easy to use app. Works well with postmen except for returns, I tried to solve this with postmen, but after the first contact I didn' t even tried to go further. However I really expect postmen to solve the issues and this would be great.
Meanwhile I will issue DHL return labels within the dhl system and upload labels to Aftership.

i think the app is great . im still playing around with it. the customization of the page is hardest because the pics have to be a certain size so no matter what i do nothing is acceptable. im also trying to figure out how to customize the emails because there are things in the draft that doesnt align with my store policy. all and all great feature to have on my site. thank you

This app is *super* easy to set up, is designed nicely and seems seamless. The thing that would make it 5 stars is if it included the option for exchanges as well as returns, including an exchange form where customers can write why they are returning or exchanging something. I actually don't know if I'll continue to use this if I cant figure out a way to make it a "Returns/Exchanges" center.

OMG! Deep and Rahul were amazing! I could not get my labels to generate and translate my vendor’s return address. Both were very patient with me. They literally walked me step by step through everything. It took awhile, as I had multiple windows open. They guided me through it all with ease. I am so excited and thankful to have their support with Aftership. This is my returns app from now on! Bravo guys!

Returns Center is an amazing app. At first I was a bit skepticism of it especially since such an amazing service was free but now all my worries are cleared. The app has saved us on average 5h of surrport weekly making handling returns super easy. It’s well integrated with our store and support for the custom domain too really helps branding. The app makes returns so simple, before we’d have to ask for a whole bunch of details and manually do it through Shopify but now we simply just have to approve and that’s it! It’s. 10/10 stars app that should be mandatory for every store owner. Best of all, it’s free.

The app was very difficult to set up and configure to a usable level. I do like having a built-in return option for my customers, but this is mostly a manual process once the shopper requests the return and you approve it.

Update - the developer was helpful in getting the configuration as close as possible to how we wanted it to work. There is still some manual actions that you have to take as the product is returned, refunded, etc. I wish those things were automated - especially if we use their Tracking App in conjuction with the Return App. Keeping my fingers crossed they are working on that as it would automate the process.

This app is better than I originally anticipated. I found the Technical support was brilliant (if you get Aditya he really knows what hes on about!).

It allows you to set conditions to make your workflow more flexible e.g.
1) You can refund the item only i.e. no refund of the initial shipment charges ($10 t-shirt + $5 shipping = $14. The customer only receives $10 refund),
2) Set up a full refund for USA customers and partial for UK customers via Return Methods >Add new zone
3) You can also set up where sales items are not returnable via Eligibility rules > Ineligible product tags
1) It does not support a scenario where a sale item is being refunded (which only store credit can be issued back in my policy). If the customer request a refund in the method of payment back on original card. You will need to reject the refund and ask them to re-raise it with the store credit option - which is not a great user experience

Considering this is all on the basic plan, it gives me what I need as a startup & helps my interface look professional.

The only condition I found I was unable to set is where sales items only being returnable for store credit. For this you need to be on a Shopify Plus/Premium account.

I was excited to use the app and had no issues initially, until a couple of went by and the features included in the lower plans were removed. It felt like a bait switch - to pay over $100 a month for less than 20 returns just to retain the features that were previously available to me is ridiculous.

Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?