AfterShip Returns & Exchanges
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Reviews (1,542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.
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Hello Team,
Thank you for taking the time to share your feedback with us.
We’re sorry to hear that your recent experience did not meet your expectations. Providing reliable support and a positive experience is very important to us and we regret any inconvenience caused.
After reviewing your case, we understand that you recently contacted our team regarding a variant exchange for returned shipments through the AfterShip dashboard and the request was addressed. However, we’d like to better understand if there are any remaining concerns or anything that may have been missed so we can continue assisting you.
Our team is available 24/7 and always happy to help. Please feel free to reach out to us directly so we can work toward improving your experience.
Best Regards,
Team AfterShip
Hi there,
Thank you for the feedback, and we're sorry to see the 1-star rating. We looked into your account to understand what happened, and we're a little unclear on the cause.
On our side, the Returns app appears to have been installed but not configured or used — we don't see any background activity logged for it. The Tracking app was active for under an hour before uninstall. That short window makes us think you may have hit a blocker early on, or that something didn't work as expected during setup.
We'd genuinely like to know what it was. We would really appreciate if you can share where things went wrong — setup, a missing feature, pricing, or something else — we'll look into it right away. You can reach us via chat or can send an email at support@aftership.com.
Thanks,
AfterShip Support Team
