AfterShip Returns & Exchanges
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Reviews (1,542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.
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Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services.
We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.
If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com
We will try our best to ensure that your experience with us becomes worth a 5-star rating.
Regards,
Team AfterShip
The Customer Service Agent was very helpful and patient in working to resolve my issues.............
Great service, Very helpful customer service. Above and beyond to solve issues and show the system functions.
Nalinee was great. Resolved my issue. App can be a bit buggy but does the job. Customers seem happy with it.
Thank you for your valuable feedback and also I am glad our customer support team helped you with that.
We will definitely work on your feedback, We will do our best to make sure your experience with us is worth a 5-star rating
If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you.
Nalinee was really quick to respond and helpful in walking us through the features of the app. Great support.
Very helpful & took the time to show me everything needed for me to make a proper decision. thanks for you help
App can be a little complicated but assistance is great, just got help from Moazzam and problem was solved very quickly
Customer support is super quick with reply and steps are straight forward. Aditya was a great help and made the steps super simple.
Spoke with a team member to review their platform for our business. The team member was knowledgeable and very helpful in answering all our specific questions.
Amazing app and service. They respond very quickly and was able to help me with all I asked for. We have used the app for a while now. Very happy with it so far.
