AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,542)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

August 15, 2023

Very very thorough returns app, so it definitely takes time to get set up. Some of it wasn't fully self-explanatory so I utilized the chat feature which was clutch since someone got onto a screen sharing google meeting with me instantly to answer all ny open questions.

BandaBeau
United States
About 4 hours using the app
AfterShip replied August 17, 2023

Thanks for your valuable feedback. We are pleased to know that you are happy with our services.

We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience.

If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at support@aftership.com

We will try our best to ensure that your experience with us becomes worth a 5-star rating.

Regards,
Team AfterShip

June 4, 2018

Really good app but not available in French so unfortunately I can't use it at all while I already use the regular Aftership order tracking app...
Will change my rating when I will able to use it and test it.

Preciouslittlething
France
19 days using the app
Edited November 1, 2023

Customer support is great!

Toki Mats
United States
About 6 years using the app
October 8, 2017

Excellent app! Highly recommended!

Luxotech
United States
20 days using the app
August 1, 2017

Very helpful app. Works seamlessly.

Bestpysanky
United States
6 days using the app
November 24, 2017

App looks nice. Just started using it.

T Bhai Clothing
India
4 days using the app
May 15, 2017

Very useful and friendly app.. keep it up !

Indian Art Villa
India
About 1 hour using the app
October 30, 2017

Great app, Very useful.
Very easy to install

Physiosupports
Australia
24 minutes using the app
June 1, 2017

nice easy app well done https://mewe-jewelry.com/

Mewe Accessories
Australia
11 minutes using the app
November 7, 2017

This is a very useful app. We have used it a lot.

Pedipocket
United States
1 day using the app