AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,543)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

June 25, 2022

A bit of a learning curve, but great customer service. Very helpful functionality for a solopreneur.

The Toffie Shop
United States
Over 1 year using the app
January 12, 2023

My representative, Ayush, was great with helping me! Only took a few moments to get what I needed.

Vodaland
United States
Over 4 years using the app
January 25, 2023

Deep & Rahul did a great job fixing our issue! Thanks for the help systemhas helped our org a lot ..

Elite Truck
United States
About 2 hours using the app
Edited March 24, 2023

Ankush was very helpful, love the service, was very patient, really happy with it! .................

Naomi Besson Swimwear
United States
Over 2 years using the app
July 7, 2023

Nalinee was efficient and helped me very easily solve my issue. She provided great customer service.

KIWI/ fig.
United States
10 months using the app
Edited March 27, 2026

I had a great experience! The support was very quick, they answered my question, and were very nice!!

AfterShokz
United States
Almost 6 years using the app
Edited May 1, 2020

GREAT solution - Good return overview and easy for customers to use!
Thanks for this app Aftership! :)

INDICODE
Germany
4 days using the app
AfterShip replied May 19, 2020

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

November 18, 2020

I am only in the set up phasem, but the customer service has been great so far. The set up looks easy.

MediumTall
Norway
19 days using the app
November 21, 2020

Great communication and service. Replied immediately and they have a free plan for my small business.

BEE23 Natural Beauty
Canada
39 minutes using the app
February 11, 2021

Fills the return gap in the basic shopify system. It's a great app, and support is incredibly helpful.

Foray Golf
United States
Over 1 year using the app