AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,541)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

Edited June 15, 2026

Very helpful support.
Answered all my questions.

norda run
Canada
6 months using the app
May 25, 2026

Thanks to Damandeep for her support.

Doonails US
United States
7 months using the app
May 15, 2026

Super helpful! Amazing customer service as we are getting the AfterShip Returns set up.

Yearly Co.
United States
3 days using the app
Edited May 26, 2026

I really like the quality of their customer service.

EricaJewels
Canada
16 days using the app
May 12, 2026

Great support from the team. Highly recommend.

Yippee Ki Yay Boots
United States
About 4 hours using the app
May 11, 2026

Friendly, helpful, and very welcoming - thank you!

THE KIT.
United States
Over 2 years using the app
Edited May 13, 2026

Service was great, helpful, solved the issue and clarified further instructions.

Kaye Larcky
United States
Over 3 years using the app
March 18, 2026

Great and quick service. Purnima was quick in responding and helped with a quick call which makes it easier.

Ewatchparts
United States
Over 1 year using the app
Edited March 24, 2026

Abhishek is amazing, she jumped on a call and had me set up in 10 minutes! Great app, must have

Locked
Australia
7 days using the app
May 5, 2026

Great assistance from Purnima

Al-Haq Thobes
United Kingdom
1 day using the app