AfterShip Returns & Exchanges

AfterShip Returns & Exchanges

Reviews (1,541)

Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.

February 5, 2026

Great support, especially Dhanush was of great help!

ARCHIVIST
Germany
About 2 years using the app
May 4, 2026

Certaines fonctionnalités sont payantes en extra. Le service à la clientèle est attentif.

TRISTAN
Canada
About 4 years using the app
Edited February 5, 2026

Purnima's assistance has been excellent, I have contacted her for two poblems experienced today and we managed to resolve both of them.
Also Abhishek

OC EU
Italy
3 months using the app
January 22, 2026

Arun K was very helpful on our call today. He was patient and listened to all my concerns. I didn't feel rushed. Thank you for your help!

WallFlower Jeans
United States
Over 3 years using the app
January 8, 2026

Purnima was very helpful and patient with me. She guided me clearly on how to resolve the issue I had and was very efficient throughout the process. Thank you!

Silver by Mail
United Kingdom
About 1 year using the app
January 7, 2026

Chaitali was fantastic to work with. She responded quickly and was incredibly helpful in resolving my issues. What really stood out was how detailed and clear her solutions were. She took the time to explain everything thoroughly, which made the whole process smooth and stress-free. I truly appreciate her efficiency, expertise, and willingness to help. Highly recommended.

Fortea
Germany
3 months using the app
December 30, 2025

Great support and communication! Purnima was able to quickly help us resolve our concern and provided us all the necessary information. Highly recommended!

Hairsense
Canada
Over 4 years using the app
April 22, 2026

great app and customer service

7thEarthStudios
United States
Over 2 years using the app
December 17, 2025

Abhishek D was super helpful, communicative and quick to help. Much appreciated! Thank you for the automated return label help.

sskein
United States
About 5 years using the app
Edited July 29, 2026

Vibhanshu Goswami was amazing in support making sure we had the correct integration, he took time to explain what to do and help me navigating the system. Excellent personal service.

Maiden Cricket
United Kingdom
8 months using the app