AfterShip Returns & Exchanges
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Reviews (1,542)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a strong, user-friendly solution for managing returns and exchanges. They praise the fast, knowledgeable support that walks them through setup and resolves issues quickly. Key benefits include centralized, automated returns, flexible rules, size exchanges, customer-generated labels, and a branded returns page that works smoothly with Shopify. Long-term merchants say it works perfectly, is easy to navigate, and can pay for itself in retained revenue.
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Moazzam was extremely helpful. 5*
Great support from Moazzen tks
Good support from Mozzam when integrating the app
Fast response and nicely done well.Abhishek is very nice!!!
The the way users are managed is unfair and broken. Why do I need to pay for additional seats on top of the per-return rate.
Avoid.
Hello Blundstone UK Team,
I understand how you feel; however, our role-based user management is standard practice across SaaS applications worldwide.
This provides a better way to manage a Small to Large business without needing to share the same Admin credentials with everyone in your team to access AfterShip.
You can continue to use AfterShip with a single owner account and not opt for additional seats if you prefer, and this is the reason we have the Member seats as an optional add-on to allow merchants to scale up as per their business requirements.
We'll consider it as feedback and see how we can incorporate member seats in existing subscriptions. If you have any more suggestions, please visit our Ideas Portal.
Regards,
Shafiq Alam
Team AfterShip
Karan was able to solve my issue by jumping on a video chat with me. I appreciated his assistance.
This app is very expensive. $400 per month if you want the app to be usable. We cannot use this app for this reason. We reached out on chat with no response. We are choosing a new app
Hello Team GoKart,
We’re sorry to hear that our pricing doesn’t align with your needs and that budget considerations are important.
Many of our customers are happily using the AfterShip Essentials 60 monthly plan for $23 and we'd recommend you go for that option since only for 1-3 returns monthly.
More return routing & zones are available on our higher plans considering that merchants who have higher returns will comparatively require more options to manage their returns.
Our records show that our team responded promptly to your inquiry with the correct details as you requested and also emailed you the transcript of the conversation, which you will find in your registered email inbox.
We are open to feedback and encourage it so that we can improve our support and services. We'd also want our customers to share unbiased details to help us help you better.
We've also sent you an email as a follow-up in case you need clarity on any AfterShip Returns plan or features.
Regards,
Shafiq Alam
I worked with Aditya today and he helped solve all my problems with a screen share. This was amazing! Way better than chatting. I'm all set up now and happy =)
Told us it could do certain features, kept telling us it's possible and we kept trying to make it work. Finally they spent time with their team and realised they were giving us the wrong information.
Wasted our time and energy.
Thank you for sharing your feedback, and we appreciate you taking the time to share the details with us.
We have reviewed the conversation at our end, and the functionality that you’re looking for is partially being fulfilled by the Return app. We always try to improve our app based on the feedback received from our valued customers. We would like you to continue using AfterShip and build a long-lasting relationship.
Please feel free to contact us if you have any questions.
Regards,
Team AfterShip
Setup was pretty complex but support helped us out all the way through.
After 2 weeks of tweaking, we are happy with the finished product.
