Rich Returns & Exchanges

People, you must use this. It pays for itself over and over and over if you have any type of customer service in the area of returns. Set the rules, go do something else that makes money instead of paying someone to handle it and watch returns AND exchanges automate. It's awesome.

Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.

UPDATE 6/9/25

We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.

App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.

We needed a full featured return app that was easy to setup and a return portal that is simple for our customers to use. This is it. It is working as expected and support has been great.

Andrej is always kind and helpful and quick to respond.

Excellent app, great features. The customer service is very responsive and helpful, definitely recommend!

Great support and service. Support team always quick to help and find solutions.

Customer support is highly responsive and ensures prompt, friendly communication!

Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.

Handles returns very well plus has all the customisations and integrations we need.

Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!