Riskified

Fantastic software and service... I can't tell you the peace of mind having this app installed gives you and allows you to accept any size order without fear of a chargeback. We have used Riskified for about 2 years now and have only had to claim 1 chargeback. As promised, Riskified covered the chargeback and it was an incredibly easy process. Easily one of the best apps I have ever used....

Riskified took the guessing game out of orders that could be potentially fraudulent. Since installing Riskified we've been able to get an answer for most orders within 1 hour or so and once the order is approved we're able to ship out the package.

Definitely recommend the Riskified App to any businesses on the Shopify platform!

Randy Elles
Brand Director
www.firststopboardbarn.com

I would strongly recommend Riskified to all merchants as an added tool to prevent fraud. With different payment tiers that fit each merchant, Riskified is a cost-effective solution to reduce fraud and maximize order conversion. They take the guess work out of fraud screening and reduce inaccurate order reversals (orders that are reversed because they might be fraudulent, but are not).

So far I have had no problems with this application. When an order is placed I can see if it is suspicious immediately. I would recommend to others.

A great application that is highly recommended for any store! Great service and helps protect us from potential fraudulent orders which we've unfortunately experienced before we started using Riskified, but since then we've been able to authorize orders with ease.

Riskified is a must use for any shop. Great service but more importantly they cut our chargebacks exponentially. Much easier than hiring a full time fraud department. Nice work guys, definitely a service worth having among a sea of under performing apps.

We love it. Resolving a charge back is quick and easy. We like that it only takes a few steps to resolve a charge back. Saves a lot of time and makes it easy for our staff.

After more than a year as a customer, we find out that our account has been deactivated without warning so they could change the pricing model, no longer offering a "pay-per-use" service but requiring a minimum monthly fee of $200 instead. How is it that current blog resources on their live site, advertised pricing information provided through the Shopify app store, and app reviews as recently as 2 weeks ago all still promote this 'no-longer-supported' pricing plan?

Albeit we are a very small customer for them (only sending the few orders per quarter that we are pretty confident are fraudulent as a last step before canceling/refunding them)...it's disappointing that we've continued to receive bi-monthly emails from Riskified about their services and industry updates, yet they would fail to mention in any form of communication to us these changes in pricing, and also forget to notify us that we are no longer their customer.

How did we find out about the deactivation? Attempted to submit an order for review and found the password has been changed and can't be reset.

So they need more money for their services -- we get it. The new pricing plan might even make sense for us after some consideration, but the implementation (account deactivation?!) was poorly thought through and not a good indicator of what we can expect as a customer moving forward.

Anybody else experiencing this recently? This is an unexpected bummer.

A totally indispensable app - simple to use, fast responses, and most of all can save a lot of hassle and money !

amazingly quick with order confirmations
had a chargeback- which they refunded us immediately
amazing customer service