Riskified

Riskified has greatly reduced our order vetting and processing time. We do a fair amount of international transactions and Riskified provides a necessary service for our business. Their customer service is top notch to boot.

Great app. Definitely one of the regularly used tools in our toolbox. I love that I only pay if I think an order is fraudulent and I'm wrong. I can't lose.

We've been using Riskified for more than a year and highly recommend it.

ATTENTION: Stay away from this Israel based company! This is is a real bad example of a company promising a lot and generating a lot of positive feedbacks, but when it comes to reality they keep nothing!!!
Here our story:
(1) We had several contacts Riskified BEFORE considering going with that company and installing that app. They always want to call you on get you quickly in the boat. We insisted on written information to have something in the hand in case things would not work out as promised! It took already several rounds to get even a clear PRICE information, a big drawback already at the start, where other fraud protecting company's are clear right from the beginning! But finally we were set and made made the decision to go with them.
(2) Installation is easy BUT then the next big hammer: They want your credit card info during the set up and that via an UNSUPPORTED and UNSECURE pop-up window, which was automatically blocked by our PC Internet Security Software - God sake!! That completely damaged our TRUST in that company: How can a fraud protection supplier want to have your own credit card information over dubious connections?? Would you trust such a company?
(3) We immediately contacted the company several times over the next 24 hours: NO response at all! We called our first contact: He pormised to clarify the situation and never came back. All subsequent phone calls were blocked (on purpose). We do not want to image what would have happened with such a partner in case of a real urgent fraud??
(4) We finally received an email stating that due to Riskified's checks they would not be able to offer us their service LOL!!! That's how that company treats critical customer, OOHHHAAA.
Summary: We can just recommend to every new store: Stay away from these guys and choose a more reliable partner.
We finally went over to their direct competitor Sign.... and what a difference: All questions answered in 30 minutes, easy install and a SECURE link for the credit card info upload; that's how it has to be!!! Service meqans zero fraud liability (insurance) for slightly more than at R. (for 1% instead of 0.7%), but clear, honest and so far reliable.
We fianlly are happy to dealwith a trust-worthy partner, who by the way informed us, that our first shot seems to not take any new customer in 2015 anymore at all; Surprise ....

Riskified is the BEST tool that has been added to our business in years! Riskified has freed up hours a day and has given us peace of mind. The app is easy to use and the staff are a great pleasure to deal with. Chargebacks are dealt with quickly and without hassle. I would highly recommend this app to anyone running an e-store. A++ for the Riskified team!

Fabulous App!! A definite must have for anyone using Shopify! Easy to Install. Support is great and quick to respond! Credit card fraud is serious business in the ecommerce world. Whether it's taking a financial hit in chargebacks or the double loss of losing our inventory in a fraud order, there is so little, if any, protection for us and we always lose to the credit card companies and the thieves. I've had an online business since '97 and I'm thrilled that there's someone finally watching out for us! Thank you!!

Even if you don't plan to use them much, having the ability to send a suspicious order to them and then pay a reasonable fee for fraud insurance is huge. We have our own integrated third party fraud review tool that we use to identify high risk orders, and then we give those orders to riskified when we can't easily validate them as legitimate. The integration with shopify makes it one click to submit the order, and they get back with answers super quick most of the time. Love it.

Wonderful! I only have used this for a couple of my orders that looked sketchy, but it was so nice to have an option instead of bothering the customer with verification questions or declining what could be a good order. Riskified takes the guess work out. Guarantees your money and only charges a small fee for this. Chargebacks would cost a whole lot more! I highly recommend this for every online merchant!

We ship worldwide, and this has caused many problems for us when it comes to fraud, this app is great and is definitely the answer. We were skeptical at first, however it has proven useful time and again. The pricing is extremely reasonable and is well worth the minor percentage compared to hundred's of Euro's.

This App change Our Business in Good! we Sell High End Goods and we had a saving in Potential Charges Back Over 100,000 Dollars! Was a Good Find High Raccomended!

Great product. The extra peace of mind we get from the guarantee on our orders is incredibly valuable. Would definitely recommend this app.